Job DescriptionThe Senior Program Manager Workforce Management leads enterprise WFM transformation initiatives across forecasting, scheduling, real-time management, reporting, and CCaaS integration. This role oversees multiple programs, drives measurable performance improvements, and embeds WFM as a strategic enabler of service delivery transformation. Key ResponsibilitiesLead and govern WFM programs aligned to organizational and service objectivesRedesign and optimize forecasting, scheduling, a