GENERAL DESCRIPTION OF PROJECT
Client requires Consultant to provide Work Management Product Manager personnel to support Workfront & CX Enterprise Coworker (the “Project”).
SCOPE OF SERVICE
Consultant will provide personnel to perform the activities listed herein as prioritized by Client as part of working
with customers to understand business problems, recommend improvements to current processes, translate
functional and non-functional requirements, and design solutions (“Services”):
• Continue CAB (Customer Advisory Board) approach, meeting cadence, structure & content. Seek feedback
on existing Workfront, WF MCP and CX Coworker use cases and any new or emerging work management
needs, understanding and synthesizing these needs of customers.
• Identify use cases for new product capabilities related to work management and:
o advocate with product teams as to why they should be incorporated into solutions (value)
o make business case for capabilities which could be developed within DEX to meet customer
needs across our Enterprise, and why.
• Consult with customers of Workfront, WF MCP, CX Coworker and other Adobe evolving work
management solutions to identify needs, prioritize and manage the backlog of work, define solution
requirements, develop agreed workflows, and enable users.
• Partner with technical team and customer partners to drive the rollout of new product capabilities,
including testing, implementation, and roll-out.
o This will typically involve taking the lead on testing of early access or beta features, and
o driving beta testing with customers and providing feedback to product teams for action
• Serve as one of the Workfront system admins, which could include building objects, submission of support
tickets, etc.
• Seek out opportunities to answer questions and equip Adobe workers supporting external customers and
prospects and who have questions about new or early access features or roadmap items related to work
mgt (WF, WF MCP, CX Coworker and other evolving work mgt solutions), given your knowledge.
• Develop and execute adoption strategies for new work management capabilities, establishing appropriate
adoption and engagement goals, defining success measures, and tracking business outcomes such as
efficiency gains, user adoption, and realized value.
• Seek out opportunities to promote Adobe’s usage as Customer Zero of Workfront, WF MCP or CX
Coworker, such as demoing or speaking in Adobe webinars (internal or customer facing), blog posts, etc.
• Work with cross-functional partners to drive consensus across teams and advocate solutions that balance
the needs of our users with our business goals.
Additionally, Consultant will provide non-billable key personnel(s), (“Delivery Team”) as part of managed delivery
governance model to support the Consultant personnel.
Work management:
Product Management:
• Expand the established Customer Zero Advisory Board to facilitate engagement with our key Workfront, WF MCP and CX Coworker customers and better understand their needs for work management solutions (existing
and future).
• Identify use cases for new product capabilities related to work management.
• Establish a direct feedback loop with the Workfront & CX Coworker product
teams to communicate identified product gaps and advocate for prioritization of new features.
• Work with customers to understand business problems, recommend improvements to current processes, translate functional and non-functional requirements, and design solutions.
• Partner with technical team and customer partners to drive the rollout of new product capabilities, including testing, implementation, and roll-out.
• Seek opportunities to answer questions and equip Adobe workers that are supporting external customers and prospects related to work mgt (WF, WF, MCP, CX Coworker and other future work management solutions)
• Evaluate information gathered from stakeholders, define solutions that optimize the user experience, and partner with others to drive delivery.
• Develop and execute adoption strategies for new work management capabilities, measuring outcomes.
• Seek out opportunities to promote Adobe’s usage as Customer Zero of Workfront, WF MCP or CX Coworker.
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