Product Manager

Job#: 3046322

Job Description:
Product Manager

Location: Orlando, Florida (Hybrid)

Role Overview

We are seeking a hands-on Product Manager to support Local Marketing, Direct Marketing, and Retail Marketing business changes. This role is focused on the technology used to book and manage prospects within the timeshare marketing sector. The position involves serving as the product management representative for marketing stakeholders, acting as a local business technology subject-matter expert, and organizing the backlog for new marketing ideas. This is a 12-month contract position.

Key Responsibilities

• Serve as the primary Product Management partner for Local, Direct, and Retail Marketing stakeholders, managing new ideas, enhancements, and defects.
• Establish and maintain an intake process for new marketing ideas, enhancements, and technology investments.
• Translate business needs into features, stories, business rules, and acceptance criteria.
• Maintain a centralized, prioritized backlog and communicate priorities, risks, and decisions.
• Develop expertise across systems and processes supporting prospect generation, lead management, and appointment booking.
• Understand how Marketing, Contact Center, and Sales teams use technology throughout the prospect lifecycle.
• Lead stakeholder reviews to confirm priorities, align expectations, and evaluate business value.
• Perform initial discovery on new ideas to clarify the business problem, assess value, and assist with solution design.
• Support UAT strategy, defect triage, and release readiness activities.
• Act as the local Product Management extension for Orlando-based stakeholders, maintaining regular in-person engagement.

Required Qualifications

• 3-5 years of experience in a role such as Product Manager, Product Owner, or Business Technology Product Manager.
• Experience with timeshare or call center environments.
• Direct experience managing product backlogs, intake processes, prioritization, and requirements.
• Strong business analysis skills, including stakeholder management, communication, and documentation.
• A proactive, flexible, and critical-thinking mindset.
• Must be based in the Orlando, Florida area and available to work in the office or field locations at least three days per week.

Preferred Qualifications

• Experience in a call center or sales center environment; reservations experience is also beneficial.
• Experience supporting customer acquisition, lead management, appointment booking, or sales support functions.
• Experience with call center platforms, CRM solutions, or lead management systems.
• Familiarity with Agile delivery and tools such as Azure DevOps (ADO), Jira, Aha!, or Confluence.
• Product management certifications such as CSPO, PSPO, or SAFe Product Owner/Product Manager.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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