Description Are you an experienced Technical Support professional who thrives in a fast-paced, customer-facing environment? Our client is expanding their team to better support a growing external user base and reduce current ticket volume. This role sits between Tier 2 and Tier 3 support and involves deeper troubleshooting-not simple password resets. Schedule: Sunday through Thursday or Tuesday through Saturday West Coast & Midwest Hours coverage would be ideal: 9 hour day, with 1 hour lunch-