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Contact Center Architect | Healthcare | Remote

Tekaccel, Inc

Remote or Texas • Today

Full-time, Contract, Third Party

Contact Center Architect - Five9 (Remote)

Resource Logistics

Remote • 5d ago

Easy Apply

Full-time, Third Party

$120,000 - $140,000

Contact Center Architect – Healthcare

Everest Global Solutions

Remote • 11d ago

Easy Apply

Contract, Third Party

Depends on Experience

AWS Cloud Contact Center Architect (Healthcare Domain)

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Contact Center Architect - New York City, NY (Hybrid) - Contract - Lorven Technologies Inc.

Lorven Technologies, Inc.

Hybrid in New York, New York • Today

Easy Apply

Contract, Third Party

Depends on Experience

Amazon Connect Architect - Remote

VISION INFOTECH INC.

Remote • 4d ago

Easy Apply

Third Party, Contract

Depends on Experience

Contact Center Architect – Amazon Connect & AWS

Infosat IT Services LLC

Remote • Today

Easy Apply

Contract

Depends on Experience

Healthcare Solution Architect

Lumen Solutions Group Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Healthcare QA Architect-AI

Qualizeal

Remote • 12d ago

Easy Apply

Full-time

Depends on Experience

FACETS Architect (with Healthcare Claims)

Mindlance

Remote • Today

Easy Apply

Contract

$80 - $90

Senior Principal Ai Architect W/ Healthcare IT experience(Must)

Balin Technologies LLC

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

AI Architect (AWS Bedrock + Agentic AI + Healthcare) - Fully Remote!!

Palni Inc

Remote • Today

Easy Apply

Contract

Depends on Experience

Healthcare System Architect - HBITS-08-14980

GreyCell Labs, Inc

Albany, New York • 21d ago

Easy Apply

Third Party, Contract

Depends on Experience

Product Manager, Contact Center Modernization Healthcare)

Headway Tek Inc

Dallas, Texas • Today

Easy Apply

Full-time, Part-time, Third Party, Contract

Health Cloud Solution Architect

NeuraFlash, Part of Accenture

Remote • Today

Full-time

USD 94,400.00 per year

Cloud Architect

Hearst Magazines

Tampa, Florida • Today

Full-time

Contact Center Architect

Texnere Americas Inc

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Contact Center Architect

Headway Tek Inc

Remote • Today

Easy Apply

Full-time, Part-time, Contract, Third Party

Cisco Contact Center Engineer

Spear Staffing

Remote • 7d ago

Easy Apply

Contract

Cloud Architect - Mid/Senior -SBG REMOTE

Document Storage Systems Inc

Remote or Alexandria, Virginia • Today

Full-time

USD 130,000.00 - 160,000.00 per year

Principal AI Architect | Remote

MetaRPO

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

CRM Integration Architect -III

Zfinity Global

Hybrid in Madison, Wisconsin • 7d ago

Easy Apply

Full-time

70 - 80

Technology Engineer - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

Technology Engineer, Senior - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

CRM Integration Architect

Beacon Hill

Madison, Wisconsin • Today

Easy Apply

Contract

$55 - $60 per hour

Technology Engineer, Principal - Contact Center

Community Health Systems

Franklin, Tennessee • Today

Full-time

.NET Architect (Remote in Florida)

Kyra Solutions

Tallahassee, Florida • Today

Easy Apply

Contract, Third Party

Depends on Experience

Lead Software Engineer (Contact Center Modernization, AWS & AI)

U.S. Bank

Irving, Texas • Today

Full-time

USD 133,365.00 - 156,900.00 per year

Project Architect, Healthcare

Judge Group, Inc.

King of Prussia, Pennsylvania • Today

Contract

USD 80,000.00 - 110,000.00 per year

Salesforce Architect (Remote)

Rula Health

Remote • Today

Full-time

USD 152,000.00 - 176,700.00 per year

Job Details

Skills

Contact Center Architect Healthcare

Summary

Hi Jobseekers,

I have the below-mentioned position available with my client. Please let me know if you are interested in this role and share your updated resume so we can proceed further.

Position: Contact Centre Architect Healthcare
Location: Remote

Role Summary

Technical Skills

Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens.
AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena.
IVR/IVA design, telephony, and CTI integration.
Caller authentication / identity verification patterns and secure PHI/PII handling.
CRM and enterprise integration (Salesforce, ServiceNow, and healthcare core systems).
Infrastructure as Code (CloudFormation / Terraform), CloudWatch, and CI/CD.

Business Partnership & Discovery (the bridge role)

Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the "why" behind every requirement.
Bridge business and IT - translate business intent into clear technical requirements for development teams and translate technical constraints and trade-offs back into language the business can act on.
Earn and keep trust - act as the single, credible point of contact who both sides rely on; embrace the customer's perspective and represent it faithfully throughout delivery.
Facilitate decisions - run design reviews, build consensus across competing priorities, and keep initiatives moving without losing either business value or technical integrity.

Contact Center Architecture (Amazon Connect)

Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys.
Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment.
Architect caller authentication and identity flows - including data-driven verification, integration with member/provider systems of record, and secure handling of PHI/PII.
Design conversational self-service using Amazon Lex, Polly, and Transcribe, with a clear strategy for deflection, containment, and graceful escalation to agents.
Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys) where applicable.

Development & Integration

Oversee integration with healthcare enterprise systems - core administrative/claims platforms, member and provider data, CRM (Salesforce, ServiceNow), and third-party identity or eligibility services.
Architect serverless, event-driven solutions using AWS Lambda, API Gateway, DynamoDB, S3, and Kinesis.
Partner hands-on with developers - set design standards, review implementations, and unblock the team rather than throwing designs over the wall.

Security, Compliance & Governance (Healthcare)

Design for HIPAA and PHI/PII protection - define IAM, encryption (in transit and at rest), least-privilege access, and audit/logging controls appropriate to a regulated healthcare environment.
Ensure compliance with organizational and regulatory standards; conduct design reviews and risk assessments.

Operations & Optimization

Establish monitoring, logging, and alerting (e.g., CloudWatch) and define the KPIs that matter - authentication rate, self-service / containment rate, average handle time, and deflection.
Lead root-cause analysis and continuous improvement; turn contact center analytics into prioritized action.
Apply Infrastructure as Code (CloudFormation / Terraform) and CI/CD practices for repeatable, reliable deployments.

Thanks, and Regards,

Ashu Pal
Technical Recruiter
M:

Email:

Tekaccel, Inc.

2601 Little Elm Pkwy,

Suite # 1804,

Little Elm, TX 75068

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126533
Position Id: 2026-18545
Posted 3 hours ago

Fitment

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Job Details

Skills

Contact Center Architect Healthcare

Summary

Hi Jobseekers,

Role Summary

Technical Skills

Amazon Connect ecosystem: Connect, Lex, Polly, Transcribe, Contact Lens.
AWS services: Lambda, API Gateway, DynamoDB, S3, Kinesis, Redshift, Athena.
IVR/IVA design, telephony, and CTI integration.
Caller authentication / identity verification patterns and secure PHI/PII handling.
CRM and enterprise integration (Salesforce, ServiceNow, and healthcare core systems).
Infrastructure as Code (CloudFormation / Terraform), CloudWatch, and CI/CD.

Business Partnership & Discovery (the bridge role)

Drive the conversation with the business - lead working sessions with operations, member/provider experience, product, and compliance stakeholders to surface goals, pain points, and the "why" behind every requirement.
Bridge business and IT - translate business intent into clear technical requirements for development teams and translate technical constraints and trade-offs back into language the business can act on.
Earn and keep trust - act as the single, credible point of contact who both sides rely on; embrace the customer's perspective and represent it faithfully throughout delivery.
Facilitate decisions - run design reviews, build consensus across competing priorities, and keep initiatives moving without losing either business value or technical integrity.

Contact Center Architecture (Amazon Connect)

Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys.
Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment.
Architect caller authentication and identity flows - including data-driven verification, integration with member/provider systems of record, and secure handling of PHI/PII.
Design conversational self-service using Amazon Lex, Polly, and Transcribe, with a clear strategy for deflection, containment, and graceful escalation to agents.
Drive modernization from legacy contact center platforms (e.g., Avaya, Genesys) where applicable.

Development & Integration

Oversee integration with healthcare enterprise systems - core administrative/claims platforms, member and provider data, CRM (Salesforce, ServiceNow), and third-party identity or eligibility services.
Architect serverless, event-driven solutions using AWS Lambda, API Gateway, DynamoDB, S3, and Kinesis.
Partner hands-on with developers - set design standards, review implementations, and unblock the team rather than throwing designs over the wall.

Security, Compliance & Governance (Healthcare)

Design for HIPAA and PHI/PII protection - define IAM, encryption (in transit and at rest), least-privilege access, and audit/logging controls appropriate to a regulated healthcare environment.
Ensure compliance with organizational and regulatory standards; conduct design reviews and risk assessments.

Operations & Optimization

Establish monitoring, logging, and alerting (e.g., CloudWatch) and define the KPIs that matter - authentication rate, self-service / containment rate, average handle time, and deflection.
Lead root-cause analysis and continuous improvement; turn contact center analytics into prioritized action.
Apply Infrastructure as Code (CloudFormation / Terraform) and CI/CD practices for repeatable, reliable deployments.

Thanks, and Regards,

Ashu Pal
Technical Recruiter
M:

Email:

Tekaccel, Inc.

2601 Little Elm Pkwy,

Suite # 1804,

Little Elm, TX 75068

Dice Id: 91126533
Position Id: 2026-18545
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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