Contact Center Architect - Five9 (Remote)

Remote • Posted 11 hours ago • Updated 11 hours ago
Full Time
Remote
$120,000 - $140,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Five9
  • contact center

Summary

Job Title: Contact Center Architect - Five9
Location: Remote
Rate: $60/hr - $62/hour
Annual Salary: $120,000 - $140,000 + Benefits
Job Description:
  • Hands-on Five9 platform architecture, administration, and/or implementation experience.
  • Demonstrated expertise in CCaaS/contact center architecture: ACD, IVR, skills-based routing, WFM, call recording/QM (WEM), and omnichannel routing.
  • Experience integrating Five9 with CRM and other business systems (e.g., Salesforce, MS Dynamics).
  • Strong understanding of contact center KPIs (AHT, abandon rate, containment, NPS) and how platform configuration drives them.
  • Prior experience supporting technology assessments or audits comfortable evaluating and advising, not implementation projects alone.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10179237
  • Position Id: 9087443
  • Posted 11 hours ago
Contact the job poster
Sandeep Sen

Sandeep Sen

Recruiter @ Resource Logistics
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