Manufacturing Company
Richmond VA
Work ONSITE
Needed ASAP
DIRECT HIRE
Must work on W2- no sponsorship
ERP Technical Support- should have manufacturing or construction, OR supply chain experience.
Type: Full-Time
Support the Systems That Keep the Business Running
We are seeking an ERP Support Analyst to support and maintain critical ERP and business applications across Finance, Operations, HR, and field service functions. This role will serve as a key point of contact for application support, user assistance, ticket management, documentation, and ERP process troubleshooting across a multi-system enterprise environment.
This is a highly collaborative role ideal for someone who enjoys problem-solving, working across multiple platforms, and supporting users at all levels of the organization.
What You''ll Do
Responsibilities
- Provide Tier 1 and Tier 2 support across enterprise ERP and business applications including:
- ComputerEase
- Vista by Viewpoint
- Sage Intacct
- Additional enterprise platforms as needed
- Manage and prioritize support tickets using JIRA or similar ticketing systems.
- Troubleshoot application issues, resolve support requests, and escalate complex issues with detailed documentation and context.
- Support user account management, security roles, permissions, and basic system administration tasks.
- Create and maintain end-user documentation, SOPs, training guides, and knowledge base materials.
- Partner with ERP owners, Finance teams, Operations leaders, and IT stakeholders to identify recurring issues and improve support processes.
- Assist with onboarding activities including user setup, training coordination, and ERP workflow guidance.
- Participate in user acceptance testing (UAT) for upgrades, patches, and new feature deployments.
- Coordinate with software vendors and support partners to manage open issues and track SLA performance.
- Help improve operational processes, support standards, and overall ERP user experience.
What Success Looks Like
- Support tickets are prioritized, tracked, and resolved efficiently.
- End users receive timely and effective support across ERP applications.
- Documentation and training materials reduce repeat support requests over time.
- ERP upgrades and patches are tested thoroughly with minimal disruption to business operations.
- Strong working relationships are built across Finance, Operations, HR, and IT teams.
- Internal users view the ERP support team as responsive, knowledgeable, and dependable.
What You''ll Bring
Required Qualifications
- 3+ years of experience supporting ERP or enterprise business applications.
- Experience supporting one or more of the following platforms:
- IFS
- Vista by Viewpoint
- ComputerEase
- Sage Intacct
- Similar ERP systems
- Strong troubleshooting and problem-solving skills across multiple business applications.
- Experience with JIRA or comparable ticket management platforms.
- Understanding of operational and financial workflows including:
- Job costing
- Payroll
- AP/AR
- WIP reporting
- Field service operations
- Strong written and verbal communication skills.
- Ability to work effectively with both technical and non-technical users.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Bachelor''s degree in Business, Information Systems, IT, or related field preferred (or equivalent experience).
Preferred Qualifications
- Experience supporting construction, MEP, field service, or project-based operational environments.
- Experience in multi-entity or multi-brand organizations.
- Exposure to ERP implementations, upgrades, or UAT testing processes.
- Experience creating SOPs, training documentation, or internal knowledge bases.
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