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Product Delivery Manager II

Judge Group, Inc.

Rosemead, California • Today

Contract

USD 50.00 - 53.00 per hour

Product Analyst II

Kforce Technology Staffing

Remote or Los Angeles, California • Today

Contract

$56 - $64 hourly

Product Operations Manager II

Sinch

Remote or New York, New York • Today

Full-time

USD 75,000.00 - 100,000.00 per year

Product Manager - II

INSPYR Solutions

Remote • 8d ago

Easy Apply

Contract

$50 - $60

Marketing Manager II (Remote)

Kforce Technology Staffing

Remote or Mountain View, California • Today

Contract

$59.00 - $69.88 hourly

Process Engineer II

Collectors Universe, Inc.

Santa Ana, California • Today

Full-time

USD 72,000.00 - 91,588.00 per year

Product Data Management Engineer - Mid-Level, Experienced or Senior

Boeing Company

El Segundo, California • Today

Full-time

USD 111,350.00 - 150,650.00 per year

Engineering Manager II

Samsara

Remote • Today

Full-time

USD 154,700.00 - 260,000.00 per year

Project Coordinator II

Kforce Technology Staffing

Remote or San Diego, California • Today

Contract

$25.00 - $35.47 hourly

Product Engineer II - Utility Solutions

Esri

Remote • Today

Full-time

USD 79,664.00 - 133,120.00 per year

Judge Group, Inc.

Job Details

Skills

Product Management
Genesys
Amazon Web Services
Cisco
User Stories
Release Management
Communication
Generative Artificial Intelligence (AI)
Migration
Auditing
Interactive Voice Response
Artificial Intelligence
Specification Gathering
API
Telephony
Agile
Management
Testing
Failover
Integration Testing
Routing
Privacy
Marketing

Summary

Location: Rosemead, CA Salary: $50.00 USD Hourly - $53.00 USD Hourly Description: Our client is currently seeking a Product Delivery Manager II

Job Title: Product Delivery Manager II

Worksite Type: Hybrid

Worksite Location: Rosemead, CA

Duration: 12+ months

Job Description:

We are looking for a Product Delivery Manager with expertise in contact center technology, IVR, and Conversational AI (IVA) to lead our voice self-service modernization initiatives. You will bridge business goals and technical execution by auditing legacy IVR flows, defining future-state IVA experiences, and managing the Agile product delivery backlog.

Key Qualifications

3+ years of product management or technical delivery experience within contact center technology, IVR/IVA, or Conversational AI.
Practical knowledge of contact center and speech platforms (e.g., Genesys, Amazon Connect, Cisco, Five9, Dialogflow, Lex, etc.).
Hands-on ability to analyze complex call flows, routing rules, and API data dependencies.
Strong Agile experience (managing backlogs, user stories, and release planning).
Excellent communication skills with experience translating business needs into technical requirements.
Preferred: Experience with Generative AI applications or working in regulated/high-volume environments.

Key Responsibilities

IVR Discovery & Migration: Audit legacy IVR call flows, routing logic, and system dependencies; map existing capabilities to future-state Conversational AI (IVA) solutions.
Platform Configuration Specs: Translate business needs into detailed configuration specs for prompts, variables, fallbacks, and API data integrations.
Telephony & Agent Handoffs: Define routing rules (business hours, after-hours, failover) and ensure seamless context retention during live-agent transfers.
Agile Backlog Management: Lead product intake, build and prioritize the backlog, define release scope, and align stakeholders across business and engineering teams.
Testing & Readiness: Support cutover, failover, and end-to-end integration testing; troubleshoot routing issues and lead post-launch stabilization.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1146185
Posted 1 day ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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Judge Group, Inc.

Job Details

Skills

Product Management
Genesys
Amazon Web Services
Cisco
User Stories
Release Management
Communication
Generative Artificial Intelligence (AI)
Migration
Auditing
Interactive Voice Response
Artificial Intelligence
Specification Gathering
API
Telephony
Agile
Management
Testing
Failover
Integration Testing
Routing
Privacy
Marketing

Summary

3+ years of product management or technical delivery experience within contact center technology, IVR/IVA, or Conversational AI.
Practical knowledge of contact center and speech platforms (e.g., Genesys, Amazon Connect, Cisco, Five9, Dialogflow, Lex, etc.).
Hands-on ability to analyze complex call flows, routing rules, and API data dependencies.
Strong Agile experience (managing backlogs, user stories, and release planning).
Excellent communication skills with experience translating business needs into technical requirements.
Preferred: Experience with Generative AI applications or working in regulated/high-volume environments.

Key Responsibilities

IVR Discovery & Migration: Audit legacy IVR call flows, routing logic, and system dependencies; map existing capabilities to future-state Conversational AI (IVA) solutions.
Platform Configuration Specs: Translate business needs into detailed configuration specs for prompts, variables, fallbacks, and API data integrations.
Telephony & Agent Handoffs: Define routing rules (business hours, after-hours, failover) and ensure seamless context retention during live-agent transfers.
Agile Backlog Management: Lead product intake, build and prioritize the backlog, define release scope, and align stakeholders across business and engineering teams.
Testing & Readiness: Support cutover, failover, and end-to-end integration testing; troubleshoot routing issues and lead post-launch stabilization.

Dice Id: cxjudgpa
Position Id: 1146185
Posted 1 day ago

Company Info

About Judge Group, Inc.

Fitment

Dice Job Match Score™

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Create job alert

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