Judge Group, Inc.
Judge Group, Inc.

Product Delivery Manager II

Rosemead, CA, US • Posted 1 day ago • Updated 13 minutes ago
Contract Independent
On-site
USD $50.00 - 53.00 per hour
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Job Details

Skills

  • Product Management
  • Genesys
  • Amazon Web Services
  • Cisco
  • User Stories
  • Release Management
  • Communication
  • Generative Artificial Intelligence (AI)
  • Migration
  • Auditing
  • Interactive Voice Response
  • Artificial Intelligence
  • Specification Gathering
  • API
  • Telephony
  • Agile
  • Management
  • Testing
  • Failover
  • Integration Testing
  • Routing
  • Privacy
  • Marketing

Summary

Location: Rosemead, CA Salary: $50.00 USD Hourly - $53.00 USD Hourly Description: Our client is currently seeking a Product Delivery Manager II

Job Title: Product Delivery Manager II

Worksite Type: Hybrid

Worksite Location: Rosemead, CA

Duration: 12+ months

Job Description:

We are looking for a Product Delivery Manager with expertise in contact center technology, IVR, and Conversational AI (IVA) to lead our voice self-service modernization initiatives. You will bridge business goals and technical execution by auditing legacy IVR flows, defining future-state IVA experiences, and managing the Agile product delivery backlog.

Key Qualifications
  • 3+ years of product management or technical delivery experience within contact center technology, IVR/IVA, or Conversational AI.
  • Practical knowledge of contact center and speech platforms (e.g., Genesys, Amazon Connect, Cisco, Five9, Dialogflow, Lex, etc.).
  • Hands-on ability to analyze complex call flows, routing rules, and API data dependencies.
  • Strong Agile experience (managing backlogs, user stories, and release planning).
  • Excellent communication skills with experience translating business needs into technical requirements.
  • Preferred: Experience with Generative AI applications or working in regulated/high-volume environments.

Key Responsibilities
  • IVR Discovery & Migration: Audit legacy IVR call flows, routing logic, and system dependencies; map existing capabilities to future-state Conversational AI (IVA) solutions.
  • Platform Configuration Specs: Translate business needs into detailed configuration specs for prompts, variables, fallbacks, and API data integrations.
  • Telephony & Agent Handoffs: Define routing rules (business hours, after-hours, failover) and ensure seamless context retention during live-agent transfers.
  • Agile Backlog Management: Lead product intake, build and prioritize the backlog, define release scope, and align stakeholders across business and engineering teams.
  • Testing & Readiness: Support cutover, failover, and end-to-end integration testing; troubleshoot routing issues and lead post-launch stabilization.


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Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1146185
  • Posted 1 day ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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