ITSM Release Management Specialist

Job Title: ITSM Release Management Specialist

Work Mode: Remote 

Location: Rancho Cordova, CA 

Contract: 2 years, with one optional 1-year extension 

Tax Terms : C2C, W2, 1099

Position Summary 

The Information Technology Expert will provide end-to-end release planning, scheduling, coordination, and execution support for Client technology releases across multiple environments. The resource will coordinate release and upgrade cycles, maintain release calendars and readiness checklists, support IT Service Management (ITSM) tools and workflows, ensure compliance with release and change management policies, maintain audit-ready documentation, coordinate issue resolution, support User Acceptance Testing (UAT), and recommend process improvements. The resource will work with cross-functional teams and leadership to reduce operational risk and support reliable technology delivery. 

Mandatory Minimum Qualifications 

1. This classification must have a minimum of five (5) years of experience applying IT concepts, practices, and principles to deliver or support technology solutions or services, including extensive knowledge of the Release Planning Coordinator role. At least two (2) years of this experience must be in environments utilizing the System Development Life Cycle (SDLC) and associated Agile methodologies, with demonstrated use of IT service management (ITSM) tools and processes such as ServiceNow, Rally, or equivalent platforms. 

2. Possession of a bachelor’s degree in an IT-related or Engineering field. 

Desired Qualifications 

1. Minimum of five (5) years of experience managing end-to-end release cycles, including upgrade planning, deployment coordination, and maintaining release calendars and upgrade schedules. Experience should also include developing readiness checklists, providing cross-team and leadership communications, and delivering informed go/no-go recommendations for production deployments. 

2. Minimum of three (3) years of experience effectively managing release-related issue identification and resolution, cross-team collaboration and communication during release and upgrade cycles, including supporting incident response activities tied to release failures. 

3. Minimum of two (2) years of experience serving as an ITSM tool owner, including maintaining user account details and deactivation, identifying team and project configurations, troubleshooting user issues and collaborating with administrators on defects, enhancements, maintaining accurate workflows, and User Acceptance Testing (UAT). 

4. Minimum of three (3) years of experience leading process improvement efforts, including identifying and documenting gaps in SDLC, release, change, Production Control Board, Change Advisory Board, ITSM, and other processes, and recommending and implementing improvements that enhance operational efficiency. 

Tools and Technologies 

ServiceNow, Rally, GitHub, CI/CD pipelines, Agile, SDLC, ITSM, release and upgrade planning, deployment coordination, UAT, Change Advisory Board (CAB), Production Control Board, dashboards, and workflow automation.