IT ManagerPOSITION: IT Manager
DEPARTMENT: IT
REPORTS TO: General Manager
FLSA STATUS: Full-time, Exempt
SUMMARY- Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a IT Manager position with Legends Global/Boeing Center at Tech Port. Under the supervision of the General Manager, the IT Manager manages daily activities and the overall integrity and functionality of information systems throughout the facility.
- This position will be for someone who loves Information Technology but in a non-traditional setting. Come be a part of a team that is at the forefront of technology, education, and entertainment. You will have the opportunity to build a well-rounded department with room to grow. You will be responsible for a variety of tasks that are associated to a "start-up" of a new business. Examples are but not limited to; setting up SOP's, management of the network, IPTV systems, creating work orders, assist in creating vendor relationships, set-up a periodic maintenance schedule, along with tagging and maintaining inventory, assisting in new designs and processes, event support and more.
ESSENTIAL DUTIES AND RESPONSIBILITIES Monitors company's websites and makes requested updates
Installs, configures, updates, and troubleshoots users' PC workstations.
Support multiple in-house LANs and their peripherals including all managed network switches, routers, networked cameras, and security firewalls.
Maintains Linux and MS Windows servers.
Installs and supports software applications that the company requires to effectively conduct everyday business.
Maintain and support Point of Sale system during weekends and special events
Maintain and support Ruckus Wireless Infrastructure
Maintains staff email systems and handles onboarding offboarding of employees
Maintains IP Phone system
Develops procedures to improve existing systems.
Maintains and supports technology aspects of Tech Port Gaming and Esports events.
Supports LAN Center Manager in Gaming and Esports in the planning and facilitation of Esports/Gaming events
Supports Production in the network side of broadcasts
Supports Port San Antonio with any technological needs within the venue
Prepares required annual budgets with assistance from the Director of Finance.
Manage Ross System
Manage Video Routing System
Manage IPTV Systems and TVs/Menus Throughout the Building
Manage Conference Systems
Manage AD Rotations on External Video Boards
Manage all event specific graphics for external screens & IPTV
Manage security camera servers and recorders
Manage Access Control System and Physical Keys
Handle production video & audio backend as its all network based
Manage and Maintain PCI Compliance
Maintain Building BMS and HVAC Communication
Manage Venue Distributed Audio System
Manage Venue Licensed (ASCAP, BMI, CSAC) Music Players
Manage WAN Connections for 3rd Parties within the venue
Handle all 3rd party production video/fiber tie ins
Maintain Gaming Center imaging server as well as their standard image, software install process & security protections
Manage all staff wireless phones
Manage venue network monitoring services
Manage all staff software licenses including Microsoft, autocad, adobe, vectorworks, sage, deep freeze, tailscale, Vmix, etc...
Manage venue wireless contract & compliance
Manage warranty & support contracts for all production hardware
Manage Finance Server and Access
Other duties as assigned.
EDUCATION AND/OR EXPERIENCE Bachelor's degree in computer science, information technology, or related engineering field or two-year related experience and/or training. A combination of education and training is most desirable.
SKILLS AND ABILITIES Must have Systems Administration experience
independent individual with the ability to carry out tasks with minimal supervision and instruction.
Experienced with Windows, Linux, and Mac Operating Systems Proficient with Visio and experience with technical documentation of an IT environment including network and server rack diagrams, subnet maps, and IP address management.
Domains and workgroups skills including understanding of Group Policies, Network Shares, and User Profiles
Experienced with Networked devices such as printers and storage.
Basic coding skills required.
Ability to understand computer network concepts such as TCP/IP, client/server model, 802.x
Ability to use diagnostic tools such as traceroute, ping, and snooping.
Also need basic knowledge of Java scripting, Powershell and html languages.
Knowledge of Citrix, Ross, Tessera, Dashboard
Knowledge of managed network peripherals including firewalls, access points, wireless backhauls, and routers desired with strong console and implementation skills
Knowledge of VMWare virtualization environments including vSphere and vCenter strongly desired
Experience with electronic testing equipment such as multi-meters, oscilloscopes and network analyzers a plus.
Ability to analyze, troubleshoot, and solve problems on their own using resources such as forums and knowledgebase
Requires ability to work flexible hours, including nights, weekends, and holidays to support event needs.
Eligible to work in United States.
CERTIFICATIONS- CCNA, and MSSA not required but a plus.
- SQL experience not required but a plus
- Experience with multi-tier Point of Sale system such as Quest Venue, NCR, Micros, etc.
- Experience with database driven inventory management software
- Hands on skills with computer networking such as running, terminating, and testing Cat 5/6 cable, fiber, and installing Access Points
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily use of computer, telephone, copier and/or fax machine.
