Restaurant Technology Manager

Description

We are looking for a Restaurant Technology Manager to lead day-to-day technology support and system reliability for a multi-location hospitality organization in Texas. This on-site role is suited for a hands-on IT specialist who can resolve technical issues, partner with business leaders, and keep essential platforms performing effectively across operations. The position also plays an important role in coordinating vendors, strengthening user adoption, and guiding technology enhancements that support the business as it grows.

Responsibilities:
Oversee the performance and upkeep of hardware, software, and operational technology used across multiple hospitality sites.
Diagnose and resolve issues affecting computers, mobile devices, peripherals, network components, and restaurant-related systems.
Organize device installations, refreshes, repairs, and replacements while maintaining accurate records for asset tracking and lifecycle planning.
Support cloud-based business applications by managing user access, system settings, and day-to-day functionality.
Monitor connections and data flow between core platforms, partnering with providers and internal teams to address disruptions quickly.
Deliver responsive technical assistance to employees, including account setup and removal for new hires and departing staff.
Create clear training materials and support documentation to help users adopt systems confidently and solve common issues independently.
Manage relationships with external technology vendors, including service coordination, license oversight, and review of support agreements.
Contribute to budgeting, cost control, and process improvement efforts by evaluating technology spending and identifying practical efficiencies.
Lead or support rollouts, upgrades, relocations, and expansion-related technology projects, including testing, deployment coordination, and occasional after-hours support when business needs require it.

Requirements

At least 5 years of experience supporting technology environments in hospitality, restaurant, retail, entertainment, or another multi-site operation.
Demonstrated ability to troubleshoot end-user devices, business software, networking issues, and operational systems.
Experience administering cloud applications, user accounts, and access permissions across business platforms.
Working knowledge of networking fundamentals, hardware support, backup technologies, configuration management, and general IT operations.
Familiarity with technologies such as Active Directory, Cisco environments, and computer hardware support.
Proven success working with third-party vendors and service providers to maintain reliable technology services.
Strong communication, customer support, and organizational skills, with the ability to manage operational demands alongside project work.
Valid driver's license and willingness to travel regularly between company locations.

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