ITSM Scrum Master

Title- ITSM Scrum Master
Location- San Diego, CA- onsite.  

Basic Qualifications:

• 3+ years of hands-on experience in IT Service Management (ITSM) with strong knowledge of Incident, Problem, Change, Knowledge, and Service Catalog Management.
• 3+ years of experience administering and supporting the ServiceNow ITSM platform, including workflow management and service process optimization.
• 3+ years of Scrum Master experience in Agile delivery environments with a strong understanding of Agile Scrum methodologies and frameworks.
• Proven experience facilitating PI Planning events and supporting Agile Release Train (ART) execution in scaled Agile environments.
• Strong expertise in Azure DevOps, including backlog management, sprint planning, work item tracking, dashboards, and Agile reporting.
• Demonstrated experience in stakeholder management, risk mitigation, dependency management, and cross-functional team coordination.
• Excellent communication, facilitation, problem-solving, and leadership skills with the ability to drive continuous improvement and delivery excellence.

Degree: 

Bachelors in Computer Science or equivalent work experience