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Product Manager

iTech US, Inc.

San Jose, California • 6d ago

Easy Apply

Third Party, Contract

Depends on Experience

Technical Product Manager

RyanBPM

Mountain View, California • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Product Manager for Conversational AI

Axiom Technology Group

San Jose, California • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Senior Product Manager with QSR Experience

Hexacorp

Hybrid in Sunnyvale, California • Yesterday

Easy Apply

Contract

Depends on Experience

Product Manager- Integrated Customer Experience

Axiom Technology Group

San Jose, California • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Project/Product Manager

Relanto, Inc.

Hybrid in San Jose, California • 15d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior Product Manager – Restaurant

UniqueHire Consulting LLC

Sunnyvale, California • Today

Easy Apply

Contract

Depends on Experience

Product Manager

Software Guidance & Assistance

San Jose, California • Today

Contract

Product Manager - Remote / Telecommute

Cynet Systems

San Jose, California • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Product Manager

UniqueHire Consulting LLC

Sunnyvale, California • Today

Easy Apply

Contract

Depends on Experience

AI Product Manager

Photon

Sunnyvale, California • Today

Easy Apply

Full-time

90,000 - 170,000

Product Manager – Restaurant

Photon

Sunnyvale, California • Today

Easy Apply

Full-time

90000 - 170,000

Product Manager - Growth Platform

Photon

Sunnyvale, California • Today

Easy Apply

Full-time

100000 - 150,000

Product Manager for Conversational AI

Pyramid Consulting, Inc.

Hybrid in San Jose, California • Today

Easy Apply

Contract

62 - 68

Product Manager – Conversational AI

Nasscomm, Inc.

San Jose, California • Today

Easy Apply

Contract

Depends on Experience

Product Manager – Next-Gen Core Retail

Photon

Sunnyvale, California • Today

Easy Apply

Full-time

90000 - 170,000

Technical Product Manager

Kforce Technology Staffing

Foster City, California • Today

Contract

$60 - $65 hourly

Product Manager – Next-Gen Offer and Loyalty System

Photon

Sunnyvale, California • Today

Easy Apply

Full-time

90000 - 170,000

Product Manager with Open Banking Exp

iTech US, Inc.

Palo Alto, California • Yesterday

Easy Apply

Contract

Depends on Experience

Senior Product Manager, Restaurant

Photon

Sunnyvale, California • 7d ago

Easy Apply

Full-time

100,000 - 150,000

IT Product Manager IV- Salesforce

Russell, Tobin & Associates

Mountain View, California • 6d ago

Easy Apply

Contract

$110 - $113.37

Senior Product Manager - Next-Gen Retail

Photon

Sunnyvale, California • 7d ago

Easy Apply

Full-time

100,000 - 150,000

Product Manager - Next-Gen Core Retail

Photon

Sunnyvale, California • 8d ago

Easy Apply

Full-time

110,000 - 150,000

Sr. Product Manager

LaSalle Network

Remote • Today

Easy Apply

Contract

$70 - $80 per hour

Product Manager with Open Banking Exp

Nityo Infotech Corporation

Palo Alto, California • 21d ago

Easy Apply

Contract, Third Party

60 - 70

Product Manager / Product Owner

Spar Information Systems

Remote • Today

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Full-time, Part-time, Contract, Third Party

Product Manager Sales Technology (CPQ & Sales Enablement, SalesForce)

Projas Technologies, LLC

Remote • Today

Easy Apply

Contract

90 - 113

Data Product Manager with Snowflake, Databricks

Relanto, Inc.

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

SAP Treasury / Product Manager

NetStrive Consulting

Remote • Today

Easy Apply

Contract

Depends on Experience

Procure-to-Pay (P2P) Product Manager

SAR TECH LLC

Remote • 5d ago

Easy Apply

Contract

50 - 60

iTech US, Inc.

Job Details

Skills

PRODUCT MANAGER
ICX
CCAAS
AMAZON CONNECT

Summary

Position: Product Manager
Location: San Jose, CA Duration: 8+ Months contract

We are looking for a Product Manager Integrated Customer Experience (ICX) to help define, deliver, and enhance customer and agent experiences across phone, chat, and contact center platforms. This role will focus on CCaaS solutions, with a strong emphasis on Amazon Connect, working closely with Business, IT, Engineering, and Operations teams in a fast-paced, enterprise environment.

What You ll Do

Act as a customer advocate, translating business needs into scalable CCaaS solutions.
Define and document clear product requirements, user stories, and acceptance criteria.
Own and manage the product backlog, including prioritization, grooming, and sprint planning.
Partner with Engineering, QA, and business teams on delivery, UAT, bug review, and RTB enhancements.
Drive feature enhancements and operational improvements across Amazon Connect based platforms.
Produce and maintain system documentation, data flows, and functional designs.
Quickly identify issues, assess impact, determine required resources, and take ownership to drive resolution end to end.
Provide Level 3 end-user support as needed in partnership with the Production Support team.
Support service management activities, including incident triage, change management, and release coordination.
Communicate effectively with stakeholders and negotiate priorities using structured reasoning and data.

What You Bring

Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
Strong experience writing user stories, functional requirements, and acceptance criteria.
Solid understanding of Agile/Scrum methodologies.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to thrive in a fast-paced environment with changing business requirements.

Nice to Have

CRM integration experience
Enterprise-scale CX or ICX platform experience
Familiarity with Jira, Confluence, or similar tools

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80181903
Position Id: 306IT_1021
Posted 6 days ago

Company Info

About iTech US, Inc.

iTechGRC enables businesses to collect and integrate risk, compliance, audit, and third-party vendor data across the organizational silos to derive actionable business intelligence. We are a part of iTechUS, Inc, which has been there for over 20 years and is a leading business growth solutions provider. The team has transformed over 500 companies in every industry, focusing on performance, reliability, security, flexibility, and cost-efficiency.

We established iTechGRC to provide and implement the next generation of integrated risk management solutions that utilize the latest technology to help you achieve risk and compliance objectives. Guided by the vision of our Chairman and Chief Executive Officer, Kishore Khandavalli, we go beyond standard checklist activities and instead employ a targeted and tailored approach for the unique GRC needs of each customer.

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Fitment

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Similar Jobs

Product Manager with Open Banking Exp

Palo Alto, California

•

Yesterday

Company: iTech US, Inc. Job Title: Product Manager with Open Banking Exp Location: Palo Alto, CA or Jersey City, NJ or Plano, TX (Onsite) Job Responsibilities: Interpret Chile Fintech Law No. 21,521, NCG 514, API standards, technical annexes, and Payment Initiation Provider requirements.Translate regulatory and business requirements into detailed user stories, acceptance criteria, API requirements, and delivery priorities.Map regulatory requirements to required data elements and validate API sc

Easy Apply

Contract

Depends on Experience

iTech US, Inc.

Job Details

Skills

PRODUCT MANAGER
ICX
CCAAS
AMAZON CONNECT

Summary

Position: Product Manager
Location: San Jose, CA Duration: 8+ Months contract

What You ll Do

Act as a customer advocate, translating business needs into scalable CCaaS solutions.
Define and document clear product requirements, user stories, and acceptance criteria.
Own and manage the product backlog, including prioritization, grooming, and sprint planning.
Partner with Engineering, QA, and business teams on delivery, UAT, bug review, and RTB enhancements.
Drive feature enhancements and operational improvements across Amazon Connect based platforms.
Produce and maintain system documentation, data flows, and functional designs.
Quickly identify issues, assess impact, determine required resources, and take ownership to drive resolution end to end.
Provide Level 3 end-user support as needed in partnership with the Production Support team.
Support service management activities, including incident triage, change management, and release coordination.
Communicate effectively with stakeholders and negotiate priorities using structured reasoning and data.

What You Bring

Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email).
Hands-on experience with CCaaS platforms, preferably Amazon Connect (Genesys, Ring Central or LivePerson a plus).
Strong experience writing user stories, functional requirements, and acceptance criteria.
Solid understanding of Agile/Scrum methodologies.
Excellent communication, problem-solving, and stakeholder management skills.
Ability to thrive in a fast-paced environment with changing business requirements.

Nice to Have

CRM integration experience
Enterprise-scale CX or ICX platform experience
Familiarity with Jira, Confluence, or similar tools

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required

Dice Id: 80181903
Position Id: 306IT_1021
Posted 6 days ago

Company Info

About iTech US, Inc.

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Product Manager with Open Banking Exp

Palo Alto, California

•

Yesterday

Easy Apply

Contract

Depends on Experience