Provide technical support services to staff during core business.
Provide real-time support services for local non-enterprise software application systems.
Provide Tier 2 desktop break/fix support and ensure the incident resolution process is effectively executed by the er submission to the helpdesk ticketing system).
Ensure incident response time is less than 30 min to assess the issue, less than 8 hours to contact a staff member for resolution and ensure all reporting is completed and documented in the Helpdesk app.
Troubleshoot print and scan capability functions of networked print units.
Assist users in gaining access to remote access applications, install the required software, train users, and resolve technical issues.
Assist command equipment specialists with an annual inventory of all IT assets, follow local procedures.
Perform image upgrades for all Microsoft Windows operating system versions.
Perform onsite support of workstation/laptop/tablet installation and equipment setup.
Provide desktop support and manage the break/fix process to resolve technical issues.
Apply IT hardware and software management principles, methods, and procedures for troubleshooting issues, email account management, audio/video/web teleconferencing capabilities, and smartphone technology.
Work with all levels of personnel to troubleshoot technical problems and provide general technical assistance.
Manage daily operation of all network equipment and capabilities.
Maintain PC, workstation, laptop, and tablet system configurations.
Analyze and resolve technical issues.
Manage email accounts and groups using Active Directory and MFA.
Manage hardware, file formats, applications, web content, and virtual server/machine operations.
Respond, diagnose, and remediate server issues in a dynamic environment.
Report allocation recommendations, performance, and network capacities to the Network Manager based on trend analysis.
Maintain AV equipment.
Track all Server Activity including system log verification and perform software upgrades on client servers.
Address questions about technical problems and improve efficiency by evaluating system network functions and reviewing system logs.
Detect and verify malicious or suspicious activity.
Manager/Task Lead to maintain the integrity of the network, server deployment, and security.
Install and configure all versions of Windows Server (Both SHB and Non-SHB loads).
Manage backup and recovery support.
Maintain access to administrator-level privileges on all servers and desktops to ensure the integrity of those systems.
Apply network/server configuration and maintenance for mid-size Organizations.
Design and configure training classrooms and support local and remote site special projects.
Manage comprehensive virtual machine environments, server, network security, and network administration in various environments.
Establish a contingency plan and failover capability.
Apply information security policies, procedures, and security measures
Apply program and project management principles.
Resolve issues involving streaming video, graphic design, web-enabled graphic tools, interface development, and content management systems.
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