Job#: 3044772 Job Description: Technical Support Technician Position Summary:The primary job function of a Technical Support Technician is to be responsible for planning, upgrading, installing, configuring, troubleshooting, and maintaining hardware and software related end-user computing devices such as desktop, laptop, mobile devices, their peripherals and related technologies.
Essential Job Functions:- Provide day to day technical and operational support for Desktop and Laptop computers including complex technical support troubleshooting, system monitoring, and hardware and software upgrade, setup, installation. 80%
- Plan and execute new deployments, upgrades, and technology refreshes. 10%
- Schedules and/or coordinates vendor service calls e.g. repair, installation, equipment recovery, and preventive maintenance. 10%
- Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.
- Other functions may be assigned
Education:- Worker characteristics are normally acquired through completion of a 2-year undergraduate degree in computer science, information systems or related field.
- Completion of related industry certifications such as CompTIA A+, ITIL v4, HDI recommended.
Experience:- 1-3 years of prior end-user Computing Support including configuration, installation, upgrade planning, and troubleshooting complex operating system and hardware issues.
Knowledge and Skills: - Experience in supporting, upgrading and evaluating Windows Operating Systems, Microsoft Office applications, Android or IOS operating systems and related hardware and software systems.
- Experience with end-user device scripting, packaging and imaging technologies.
- Experience with end-user device security and endpoint management and protection technologies.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Follows end-user computing processes and procedures and may make recommendations to these processes.
- Require excellent teamwork and interpersonal skills; ability to communicate complicated concepts to both management and technical staff and thrive in cross-functional environment is highly recommended.
- Must be able to travel to remote company locations and be available to work extended hours and/or weekends on short notice.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Never miss an opportunity! Create an alert based on the job you applied for.
