IT Service Desk Specialist

Endpoint Deployment Technician

Benefits: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.

Role & Responsibilities

We are seeking an Endpoint Deployment Technician for a large enterprise in the natural resources sector to support device refresh and workstation deployment programs.

•       Coordinate refresh schedules and communications with end users, business teams, and site contacts

•       Validate device inventory, eligibility lists, asset assignments, and replacement readiness

•       Receive, check in, stage, image, and prepare laptops and workstations for deployment

•       Install driver updates, standard applications, and configuration updates on Windows 11 devices

•       Execute scheduled device replacements and new hire deployment requests

•       Assist users with device transitions, including data migration coordination and post-deployment checks

•       Collect, document, and process returned assets; maintain ServiceNow records for deployments and check-ins

•       Escalate issues to Service Desk, Desktop Engineering, or Endpoint Operations as needed

Essential Qualifications

•       1–3 years of enterprise workstation, laptop, or endpoint deployment experience

•       Experience with large-scale device refresh, new hire deployments, or workstation lifecycle programs

•       Proficiency with ServiceNow or comparable ITSM platform for documentation and task management

•       Experience with Windows 11 enterprise devices; driver updates, setup, and application installation

•       Strong organizational skills; ability to manage multiple concurrent deployments and active user communications

•       Familiarity with Microsoft 365, endpoint deployment processes, and enterprise device standards

•       High school diploma required; associate degree, technical certification, or equivalent IT experience preferred

Bonus Qualifications

•       Experience with Active Directory, endpoint naming, user/device validation, or account lookup activities

Why Averro?

Averro is a veteran-owned staffing and solutions firm connecting top talent with cutting-edge companies. With 20+ years of experience and industry-specialized recruiters in your corner, we're here to propel your career forward.

Averro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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