We are seeking an experienced Test Program Manager / QE Transformation Lead to lead discovery, transition, and workforce planning activities for a large healthcare transformation program.
This role will establish and operationalize the testing organization across Application Development, Application Support, and Enterprise End-to-End Testing (Test Center of Excellence), while driving staffing, sourcing, governance, and transition readiness.
Key Responsibilities
• Lead discovery workshops with business, IT, and delivery stakeholders.
• Assess current testing processes, organizational structure, tools, service catalog, workloads, SLAs, and governance.
• Define the future-state testing operating model, organization, and roadmap.
• Identify capability gaps across Functional Testing, Automation Testing, Performance Testing, and Test Data Management (TDM).
• Develop and execute discovery, knowledge transfer (KT), transition, and go-live plans.
• Drive shadow, reverse-shadow, and ownership transfer activities.
• Manage risks, dependencies, readiness reviews, and stakeholder communications.
• Coordinate transition activities across Application Development, Application Support, and Testing workstreams.
• Establish TCoE governance, standards, metrics, and reporting frameworks.
• Define Core and Flex team operating models.
• Lead enterprise-wide quality governance, release readiness, and quality reporting.
• Support adoption of automation, AI-enabled testing, performance engineering, and Test Data Management capabilities.
• Analyze, recommend, and implement testing practices and strategies for projects and programs.
• Assess existing tools and frameworks and recommend enhancements.
• Customize and implement testing tools and frameworks.
• Conduct technical reviews of projects and identify risks and issues.
• Drive the capture and delivery of test metrics.
• Perform test maturity assessments, identify improvement areas, and define service improvement roadmaps.
• Define test environment and test data strategies.
• Conduct feasibility studies and cost-benefit analyses for recommended solutions.
• Publish testing best practices, guidelines, standards, and white papers.
• Identify automation candidates and prioritize test optimization opportunities.
• Identify program goals and define KPIs and SLAs.
• Identify and implement industry-wide best practices.
Required Experience
• 12+ years of experience in Quality Engineering and Testing.
• 5+ years of experience leading large testing programs.
• Proven experience in discovery, due diligence, transition, and managed services engagements.
• Experience building or managing a Testing Center of Excellence (TCoE).
• Strong experience in workforce planning, hiring, and vendor management.
• Experience working with distributed onshore/offshore delivery teams.
• Strong stakeholder management and executive communication skills.
• Healthcare Payer platform and process experience, including Facets, EDI transactions (834, 835, 837), Claims, Enrollment, Billing, and Provider Management.
Mandatory Skills
• Test Program Management / QE Transformation Leadership
• Testing Center of Excellence (TCoE) Setup, Operations, and Governance
• Healthcare Payer Domain
• Facets platform experience preferred
• Managed Services Transition, Discovery, and Due Diligence
• Workforce Planning, Vendor Management, and Global Delivery Management
• Test Automation and Quality Engineering, including Playwright and Automation Frameworks
• Azure DevOps, CI/CD Pipelines, and Release Governance
• AI-Enabled Quality Engineering
• Performance Engineering
• Test Data Management (TDM)
• EDI Transactions (834, 835, 837)
• Claims Processing, Enrollment, Billing, and Provider Management
• Stakeholder Management and Executive Communication
Preferred Experience
• Healthcare Payer domain expertise.
• Managed Services transition experience.
• Large-scale discovery and due diligence programs.
• Test Data Management expertise.
• Performance Engineering leadership.
• AI-enabled Quality Engineering experience.
• Prior UST experience (preferred but not mandatory).
Preferred Certifications
• ISTQB Certification
• Azure DevOps / Microsoft Azure Certification
• Agile/Scrum Certification (CSM/PSM)
Performance Measures
• Test Coverage
• Test Automation Coverage
• Savings from Optimization
• Savings from Automation
• Defect Removal Efficiency
• Number of Kaizens Initiated and Implemented
• Cost Savings for the Customer
• Cost Savings from Test Optimization Exercises
• Continuous Service Improvements
Required Skills and Knowledge
• Ability to define test strategies.
• Ability to manage and evaluate test tools and frameworks.
• Ability to create reusable assets.
• Ability to identify testing practice gaps and provide recommendations.
• Ability to perform test maturity assessments.
• Ability to define service improvement roadmaps.
• Knowledge of automation techniques and testing methodologies.
• Knowledge of test automation tools and frameworks.
• Knowledge of automation ROI analysis.
• Knowledge of industry-wide KPIs.
• Knowledge of test data and test environment requirements.
Additional Skills
• Test Data Management
• Functional Testing
• Provider Data Management
• Healthcare Systems
