Test Program Manager

We are seeking an experienced Test Program Manager / QE Transformation Lead to lead discovery, transition, and workforce planning activities for a large healthcare transformation program.

This role will establish and operationalize the testing organization across Application Development, Application Support, and Enterprise End-to-End Testing (Test Center of Excellence), while driving staffing, sourcing, governance, and transition readiness.

Key Responsibilities

•     Lead discovery workshops with business, IT, and delivery stakeholders.

•     Assess current testing processes, organizational structure, tools, service catalog, workloads, SLAs, and governance.

•     Define the future-state testing operating model, organization, and roadmap.

•     Identify capability gaps across Functional Testing, Automation Testing, Performance Testing, and Test Data Management (TDM).

•     Develop and execute discovery, knowledge transfer (KT), transition, and go-live plans.

•     Drive shadow, reverse-shadow, and ownership transfer activities.

•     Manage risks, dependencies, readiness reviews, and stakeholder communications.

•     Coordinate transition activities across Application Development, Application Support, and Testing workstreams.

•     Establish TCoE governance, standards, metrics, and reporting frameworks.

•     Define Core and Flex team operating models.

•     Lead enterprise-wide quality governance, release readiness, and quality reporting.

•     Support adoption of automation, AI-enabled testing, performance engineering, and Test Data Management capabilities.

•     Analyze, recommend, and implement testing practices and strategies for projects and programs.

•     Assess existing tools and frameworks and recommend enhancements.

•     Customize and implement testing tools and frameworks.

•     Conduct technical reviews of projects and identify risks and issues.

•     Drive the capture and delivery of test metrics.

•     Perform test maturity assessments, identify improvement areas, and define service improvement roadmaps.

•     Define test environment and test data strategies.

•     Conduct feasibility studies and cost-benefit analyses for recommended solutions.

•     Publish testing best practices, guidelines, standards, and white papers.

•     Identify automation candidates and prioritize test optimization opportunities.

•     Identify program goals and define KPIs and SLAs.

•     Identify and implement industry-wide best practices.

Required Experience

•     12+ years of experience in Quality Engineering and Testing.

•     5+ years of experience leading large testing programs.

•     Proven experience in discovery, due diligence, transition, and managed services engagements.

•     Experience building or managing a Testing Center of Excellence (TCoE).

•     Strong experience in workforce planning, hiring, and vendor management.

•     Experience working with distributed onshore/offshore delivery teams.

•     Strong stakeholder management and executive communication skills.

•     Healthcare Payer platform and process experience, including Facets, EDI transactions (834, 835, 837), Claims, Enrollment, Billing, and Provider Management.

Mandatory Skills

•     Test Program Management / QE Transformation Leadership

•     Testing Center of Excellence (TCoE) Setup, Operations, and Governance

•     Healthcare Payer Domain

•     Facets platform experience preferred

•     Managed Services Transition, Discovery, and Due Diligence

•     Workforce Planning, Vendor Management, and Global Delivery Management

•     Test Automation and Quality Engineering, including Playwright and Automation Frameworks

•     Azure DevOps, CI/CD Pipelines, and Release Governance

•     AI-Enabled Quality Engineering

•     Performance Engineering

•     Test Data Management (TDM)

•     EDI Transactions (834, 835, 837)

•     Claims Processing, Enrollment, Billing, and Provider Management

•     Stakeholder Management and Executive Communication

Preferred Experience

•     Healthcare Payer domain expertise.

•     Managed Services transition experience.

•     Large-scale discovery and due diligence programs.

•     Test Data Management expertise.

•     Performance Engineering leadership.

•     AI-enabled Quality Engineering experience.

•     Prior UST experience (preferred but not mandatory).

Preferred Certifications

•     ISTQB Certification

•     Azure DevOps / Microsoft Azure Certification

•     Agile/Scrum Certification (CSM/PSM)

Performance Measures

•     Test Coverage

•     Test Automation Coverage

•     Savings from Optimization

•     Savings from Automation

•     Defect Removal Efficiency

•     Number of Kaizens Initiated and Implemented

•     Cost Savings for the Customer

•     Cost Savings from Test Optimization Exercises

•     Continuous Service Improvements

Required Skills and Knowledge

•     Ability to define test strategies.

•     Ability to manage and evaluate test tools and frameworks.

•     Ability to create reusable assets.

•     Ability to identify testing practice gaps and provide recommendations.

•     Ability to perform test maturity assessments.

•     Ability to define service improvement roadmaps.

•     Knowledge of automation techniques and testing methodologies.

•     Knowledge of test automation tools and frameworks.

•     Knowledge of automation ROI analysis.

•     Knowledge of industry-wide KPIs.

•     Knowledge of test data and test environment requirements.

Additional Skills

•     Test Data Management

•     Functional Testing

•     Provider Data Management

•     Healthcare Systems