Description
We are looking for a PC Technician to support day-to-day technology needs for office staff in Souderton, Pennsylvania. This position focuses on resolving desktop software and hardware issues, assisting users with business applications, and producing operational reports that support the manufacturing environment. The role also partners with the IT team on issue resolution and project-based work while providing hands-on support when on-site assistance is needed.
Responsibilities:
Provide technical support to office employees by diagnosing and resolving issues related to desktop systems, software applications, and peripheral devices.
Assist users with the organization's software tools, ensuring questions are addressed promptly and systems are functioning effectively.
Develop and maintain reports through RubberTree WebQuery in connection with the P21 platform to support business operations.
Perform on-site troubleshooting and hardware installation when remote support is not sufficient or physical setup is required.
Collaborate with other IT team members to manage service requests, investigate incidents, and complete assigned technical projects.
Document troubleshooting steps, solutions, and recurring issues to improve support consistency and knowledge sharing.
Requirements
Experience providing service desk or desktop support in a detail-oriented environment.
Ability to troubleshoot PC hardware, desktop software, and common user access issues.
Familiarity with supporting office users in a fast-paced operational setting.
Experience creating or maintaining reports within business systems or reporting tools.
Strong communication skills with the ability to explain technical information clearly to non-technical users.
Ability to work independently on support tasks while coordinating effectively with a broader IT team.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013503945
- Posted 4 hours ago
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