Job Description SummaryActs as a senior systems analyst and primary point of contact for complex, enterprise-scale systems with broad business impact, providing both Level 2 production support and project delivery across automation, analytics, and platform services. Acts as the lead on complex or escalated issues, independently investigating, analyzing, and resolving problems while applying strong domain knowledge and an understanding of financial services standards. Works extensively with internal customers, cross-functional IT teams, and vendors to plan, configure, support, and enhance systems, including design input, environment setup, upgrades, and ongoing operational support. Applies specialized business and technical expertise to significant initiatives spanning multiple technology teams and business units, delivering solutions aligned with enterprise standards and objectives. Uses analytical thinking, reporting, and data interpretation to inform recommendations, identify trends, and measure system performance, while providing guidance and direction to junior team members as needed.
Job DescriptionThis role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.Responsibilities- Provide Level 2 production support for enterprise automation and analytics platforms
- Administer, monitor, and maintain cloud and on-prem environments to ensure system availability, security, and performance.
- Investigate, troubleshoot, and resolve complex platform and automation issues, performing root-cause analysis and coordinating with IT and vendor teams as needed.
- Support the end-to-end automation lifecycle, including deployments, upgrades, and production support across development, test, pre-production, and production environments.
- Monitor platform health, logs, and alerts to meet SLA and uptime requirements.
- Manage system configurations, user access, licensing, and upgrades in alignment with security and enterprise standards.
- Collaborate with development, infrastructure, security, and identity teams to support stable and scalable environments.
- Create and maintain runbooks, operational documentation, and environment details.
- Assist with capacity planning, performance monitoring, and disaster recovery support.
- Identify opportunities to automate, streamline, and improve operational and maintenance processes.
- Perform other duties and responsibilities as assigned.
Knowledge Areas- UiPath and Alteryx strongly preferred
- Advanced knowledge of systems administration concepts, principles, and practices in enterprise production environments.
- Strong experience with Windows Server administration, including Active Directory, DNS, access controls, and domain-based configurations.
- Knowledge of application and web technologies supporting automation, analytics, and distributed systems.
- Experience with monitoring and logging tools (e.g., Splunk) to support system availability, incident response, and root-cause analysis.
- Understanding of virtualization concepts and technologies, including virtual machine operations in on-prem and cloud environments.
- Knowledge of network and security fundamentals, including firewalls, authentication, and secure connectivity.
- Familiarity with backup, recovery, and disaster recovery concepts and technologies for critical systems.
- Working knowledge of UiPath or similar RPA platforms (e.g., Blue Prism), including Orchestrator, Studio, Robots, and cloud delivery models.
- Knowledge of data analytics and operational reporting concepts, including incident trend analysis and platform performance reporting.
- Familiarity with workflow-based analytics tools (e.g. Alteryx) is desirable.
Skills- Strong analytical and problem-solving skills, including the ability to identify issues, analyze logs and data from multiple sources, determine root cause, and recommend effective solutions.
- Experience supporting enterprise automation platforms, including UiPath or similar RPA technologies, with exposure to Automation Cloud, Automation Suite, or standalone deployments preferred.
- Proficiency in Windows Server operational support, including access management, monitoring, and issue resolution.
- Ability to use monitoring, ticketing, and analytics tools (e.g., Splunk, ServiceNow) to identify trends, recurring issues, and improvement opportunities.
- Experience creating dashboards and reports using tools such as Tableau and Power BI to support incident reporting, system health, and performance tracking.
- Familiarity with Alteryx Server administration and workflow-based analytics to support reporting and data needs.
- Ability to communicate technical information clearly and effectively to engineers, business users, and support teams.
- Strong collaboration skills with the ability to work across infrastructure, security, cloud, development, and vendor teams to resolve production issues.
- Ability to manage priorities in a Level 2 production support environment while meeting SLA commitments.
- Demonstrated commitment to maintaining current technical and professional knowledge in automation, systems administration, and analytics technologies.
- Customer-focused mindset with the ability to build productive internal and external relationships.
- Willingness to participate in on-call rotations and work non-standard hours, including nights or weekends, as required.
EducationBachelor's: Accounting, Bachelor's: Business Administration, High School (HS) (Required)
Work ExperienceGeneral Experience - 6 to 10 years
CertificationsTravelLess than 25%
WorkstyleHybrid
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm
At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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