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Job Details

Skills

Asset Management
Collaboration
Communication
Computer Hardware
Computer Networking
Customer Service
Identity Management
Internet
Laptop
Management
Master Data Management
Mobile Device Management
OS X
Onboarding
Printers
Regulatory Compliance
Remote Support
Slack
Startups
System Administration
Vendor Management
Virtual Private Network
Wireless Communication

Summary

5 10 years of experience in IT Operations, Desktop Support, Systems Administration, or a related ITsupport role.
Experience providing day-to-day IT troubleshooting for laptops, Slack, printers, monitors, peripherals, networking, and general end-user technical issues.
Hands-on experience setting up laptops, printers, monitors, docking stations, and HDMI connections for employees.
Experience supporting Mac computers and troubleshooting macOS-related hardware and software issues.
Must be available onsite every Monday to provide IT orientation, equipment setup, and onboarding support for new hires.
Experience supporting approximately 50 employees in a fast-paced office environment.
Ability to manually track and manage incoming IT requests through email, chat, and other communication channels while ensuring timely resolution.
Willingness to occasionally provide evening support for UAE teams between 9:00 PM 10:00 PM PST as business needs require.
Ability in assisting with office moves, including coordinating internet setup, working with internet providers, and configuring office technology.
Experience managing endpoint devices, MDM platforms, and enterprise IT environments.
Some knowledge of IT security, VPN technologies, identity management, and compliance best practices.
Experience supporting office infrastructure, including networking, printers, wireless connectivity, and collaboration technologies.
Proven experience with IT asset management and vendor management.
Experience in startup or high-growth environments is a plus.
Excellent customer service skills; white glove service
Comfortable communicating and collaborating with teams in both the U.S. and UAE.
Comfortable working across multiple time zones with international teams.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX18f0cc
Position Id: 9044671
Posted 10 hours ago

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Vasu Yadav

IT Recruiter @ Spotline

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IT Operations Specialist

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Vasu Yadav

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IT Operations Specialist

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