job summary:
Position Overview
We are seeking a versatile and proactive IT Support Specialist to join our local technology operations team. In this role, you will be the primary hands-on technical resource supporting both our corporate office staff and our active fulfillment/logistics teams.
This is a dynamic position that bridges traditional desktop support with industrial field services. You will split your time between a corporate office environment and a fast-paced warehouse setting, ensuring our team members have the hardware, software, and network connectivity required to keep operations running smoothly.
location: Fife, Washington
job type: Contract
salary: $28 - 30 per hour
work hours: Rotating Shifts
education: Bachelors
responsibilities:
Key Responsibilities
- End-User Support: Identify, manage, escalate, and resolve Tier 1 and Tier 2 technical issues for local personnel.
- System Deployment: Install, configure, and maintain software, operating systems, print drivers, and system utilities on workstations, laptops, and mobile endpoints.
- Hardware Diagnostics: Troubleshoot, repair, and manage inventory for desktops, laptops, enterprise printers, scanners, and industrial Android mobile devices.
- Network & Connectivity: Diagnose basic networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, and VPN) and manage networked devices using remote desktop tools (RDP, Teams, etc.).
- Operational Support: Move throughout the facility-including office cubicles and the active warehouse floor (requiring a safety vest and steel-toed shoes)-to maintain heavy-duty thermal printers and industrial equipment.
- Documentation: Diligently log all troubleshooting steps, inventory changes, and resolutions within the ticketing system.
qualifications:
Role Requirements
Experience: 3-5 years of dedicated IT/Desktop support experience.
Customer Service: 3-5 years of experience in a customer-facing or corporate support role with a proven track record of excellent communication and active listening skills.
Technical Proficiency:
Deep understanding of user profiles, permissions, system registries, OS recovery tools, imaging, and deployment systems.
Solid grasp of BIOS/UEFI, hardware drivers, and firmware updates.
Physical & Schedule Flexibility: Ability to walk/stand for periods of the day, wear required warehouse PPE (steel-toed boots), and commit to the staggered weekly shift schedule. Availability for occasional weekend project work is a plus.
Preferred Qualifications
Strong proficiency in supporting and configuring the Microsoft Office / M365 suite.
CompTIA A+, Microsoft, or equivalent technical certifications.
A Bachelor's degree in Computer Science, Information Technology, or a related field (preferred but not required).
Previous experience supporting technology within a logistics, manufacturing, or warehouse environment.
skills:
iOS,PC hardware,networking knowledge,Core networking,DNS,DHCP,enterprise applications,enterprise IT,knowledge management,laptops,LAN,Microsoft Office applications,network devices,printer maintenance,routing,TCP/IP,tablets,VLANs,VPN,Windows desktop,Windows server environments,WLAN,communicating,coordinate,Strong organizational skills,organizational skills,Soft Skill,troubleshoot,accountability,Ability to work independently,proactively,collaboration,Team player,administration,alarms,Install,asset inventory,business needs,ITSM,change management,CompTIA A+,strong customer service,customer service skills,display technologies,offboarding,onboarding,shipping,manual dexterity,ITSM,infrastructure,labeling,equipment setup,repairs,maintenance,Microsoft certifications,Mobile devices,mobile device support,office equipment,printers,ability to prioritize,clear communication,communicate clearly,safety hazards,security,scheduling,security policies,warehouse,technical skill,technical support,application support,hardware support,technology lifecycle,testing,typing,user support
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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