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Customer Support Analyst - Production Support

ASSYST

Tallahassee, Florida • Today

Easy Apply

Contract, Third Party

Depends on Experience

Customer Support Analyst

Defined Software Development

Tallahassee, Florida • Yesterday

Easy Apply

Contract

Depends on Experience

Customer Support Analyst

Sanrose Information Services Inc.

Tallahassee, Florida • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Customer Support Analyst (On-Site)

Kyra Solutions

Tallahassee, Florida • Today

Easy Apply

Contract, Third Party

Depends on Experience

Technical Support Analyst

Cogent Infotech Corp

Tallahassee, Florida • Today

Easy Apply

Contract

40 - 45

Production Support Analyst

Infinite Computer Solutions (ICS)

Remote • 7d ago

Easy Apply

Full-time

Depends on Experience

Production Support Analyst

Data Computer Corp America

Remote • 13d ago

Easy Apply

Full-time

120000 - 145000

Site Reliability Engineer - Production Support

Bayside Solutions

Remote • Today

Easy Apply

Contract

$60 - $70 per hour

IT Analyst – Application Operations & Production Support

DCM Infotech Limited

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Software Engineering Manager (Java Production Support)

Aspire Systems Digital Transformation Inc

Remote or Hybrid in Dublin, California • 3d ago

Easy Apply

Third Party, Contract

75 - 80

.NET Lead with Production Support

Hexaware Technologies, Inc

Remote • 10d ago

Easy Apply

Full-time

Depends on Experience

Oracle DBA – Production Support - W2s Only

Kollasoft Inc.

Remote • 21d ago

Easy Apply

Contract

Up to 50

Senior MuleSoft Integration & Production Support Lead - Remote US Position

NTT DATA, Inc.

Remote or Plano, Texas • Today

Full-time

USD 123,525.00 - 205,875.00 per year

Technical Support Analyst (Fr-Tu 6a-2:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Sr. Techno-Functional Manager (Production/Application Support)

SysMind, LLC

Remote • 6d ago

Easy Apply

Contract

$55 - $60

Tier 1 Support Analyst

Gridiron IT Solutions

Remote • 10d ago

Easy Apply

Full-time

$35 - $45

Technical Support Analyst (Su-Th 9:00a-5:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Teamcenter Production Support Lead

HPTech Inc.

Remote • 15d ago

Easy Apply

Contract

Depends on Experience

Control-M Systems Support / Application Support / Production Support

Sun Technologies,Inc.

Remote • 21d ago

Easy Apply

Contract

IT Support Analyst

Acrisure

Remote or Oklahoma City, Oklahoma • Today

Full-time

Product Support Analyst

Beacon Systems, Inc

Remote • 17d ago

Easy Apply

Contract

Depends on Experience

Senior Regulatory Reporting Analyst (FR Y-14 Production)

Shimento, Inc.

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Associate Production SQL Server DBA with Secret Clearance (MD DC VA Remote)

ICF International, Inc.

Remote or Reston, Virginia • 6d ago

Full-time

USD 74,090.00 - 125,954.00 per year

Manager of Data Science Production Engineering, Data Engineering & Delivery

Natera, Inc.

Remote • Today

Full-time

USD 127,200.00 - 159,000.00 per year

SAP Production Planning Lead

3S Business Corporation Inc.

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior Manager of Data Science Production Engineering, DevOps

Natera, Inc.

Remote • Today

Full-time

USD 151,000.00 - 188,700.00 per year

Software Engineer, Production Engineering

Ramp

Remote or New York, New York • Today

Full-time

USD 168,000.00 - 324,500.00 per year

SAP Production Planning(PP)

Talentrix AI INC

Remote • Yesterday

Easy Apply

Contract

70 - 75

SAP Lead- Production Planning

EmployVision

Remote • 2d ago

Easy Apply

Full-time

150000 - 160000

SAP Production Planning (PP)

SR Talent Solution Inc

Remote • Yesterday

Easy Apply

Contract

70 - 75

Job Details

Skills

Customer Support
Enterprise application production support
Tier 1/Tier 2 troubleshooting
Ticket/Incident Management
Ticket triage & prioritization
User support
Vendor/development team coordination
Production issue analysis
Documentation
Large-scale deployment/release support
ITSM knowledge

Summary

ASSYST is seeking a Customer Support Analyst (Production Support) to support our client project in Tallahassee, Florida.

This position is Onsite.

Scope of Work:

The Customer Support Analysts will serve on the Production Support Team for the Correctional Information Management System (CIMS) as part of the Offender-Based Information System (OBIS) Modernization Program.
The Customer Support Analysts serve as the primary point of contact for users experiencing issues or requesting assistance with CIMS throughout the phased release of this novel solution.
Unlike traditional legacy support roles, this position requires a proactive problem-solver who can navigate an evolving application landscape and ensure a seamless rollout experience.
The Customer Support Analysts play a critical role in securing the timely resolution of production issues by gathering comprehensive information, managing high-volume ticket deduplication, and performing Tier 1 and Tier 2 technical troubleshooting.
These roles serve as a vital bridge between a massive user base and external partners, collaborating with internal technical teams and vendors to triage defects and prioritize fixes.
By pairing data-driven issue tracking with exceptional customer service, the analyst minimizes downtime and champions system adoption across the entire Department.

The duties and responsibilities of this position are as follows:

Serve as the primary point of contact for production support requests related to CIMS;
Receive, review, and triage incoming service desk tickets;
Communicate directly with end users to gather additional information, clarify reported issues, and document business impacts;
Analyze reported problems to determine severity, priority, and appropriate assignment;
Resolve routine issues using documented procedures and knowledge articles;
Create detailed vendor support tickets for software defects requiring third-party resolution;
Assign and coordinate work with internal technical teams, business analysts, infrastructure staff, and vendors;
Monitor support tickets through resolution while ensuring established service level expectations are met;
Maintain accurate documentation within the incident management system;
Develop and update knowledge articles and standard operating procedures;
Identify recurring issues and recommend opportunities for process improvement;
Assist with production releases, validation activities, and post-implementation support;
Prepare reports on support trends, recurring incidents, and production health;
Execute Tier 1 and 2 technical troubleshooting;
Manage vendor relationships and escalate complex software defects;
Perform high-volume ticket deduplication for a massive user base;
Demonstrate adaptability and flexibility during phased software rollouts;
Optimize queue management workflows to improve response times; and
Conduct technical root cause analysis on recurring incidents.

Required Qualifications:

A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
The Department requires the following experience, skills, and knowledge for this position:
Experience supporting enterprise software applications;
Experience working within a Help Desk, Service Desk, or IT Support environment;
Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
Strong analytical and troubleshooting skills;
Excellent verbal and written communication skills;
Demonstrated ability to work effectively with both technical and non-technical users;
Ability to prioritize multiple competing requests in a fast-paced production environment; and
Experience documenting business and technical issues in a clear, concise manner.

Preferred Qualifications:

Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management; and
Proven track record supporting large-scale, phased deployments of custom or greenfield enterprise solutions.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112570
Position Id: 9075171
Posted 15 hours ago

Fitment

Dice Job Match Score™

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Contact the job poster

Vasudevan Kakkat

Technical Recruiter @ ASSYST

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Similar Jobs

Customer Support Analyst

Tallahassee, Florida

•

Yesterday

Customer Support AnalystIntroduction:The Customer Support Analyst will be responsible for providing primary point of contact for production support requests. They will triage incoming service desk tickets, communicate with end users, analyze reported problems, and resolve routine issues using documented procedures. The role also involves coordinating work with internal technical teams, monitoring support tickets, maintaining accurate documentation, and identifying opportunities for process impro

Easy Apply

Contract

Depends on Experience

Technical Support Analyst

Tallahassee, Florida

•

Today

About Cogent Infotech At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors. Job Title Technical Support Analyst Location- Tallahassee, F

Easy Apply

Contract

40 - 45

Customer Support Analyst (On-Site)

Tallahassee, Florida

•

Today

Join Our Team Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees. Title:

Easy Apply

Contract, Third Party

Depends on Experience

Customer Support Analyst

Tallahassee, Florida

•

Yesterday

This is 100% onsite work position based in Tallahassee,FL. Apply only if you are willing to relocate Education: A bachelors degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable Certifications: In the field Required Experience: 1. Experience supporting enterp

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Customer Support
Enterprise application production support
Tier 1/Tier 2 troubleshooting
Ticket/Incident Management
Ticket triage & prioritization
User support
Vendor/development team coordination
Production issue analysis
Documentation
Large-scale deployment/release support
ITSM knowledge

Summary

ASSYST is seeking a Customer Support Analyst (Production Support) to support our client project in Tallahassee, Florida.

This position is Onsite.

Scope of Work:

The Customer Support Analysts will serve on the Production Support Team for the Correctional Information Management System (CIMS) as part of the Offender-Based Information System (OBIS) Modernization Program.
The Customer Support Analysts serve as the primary point of contact for users experiencing issues or requesting assistance with CIMS throughout the phased release of this novel solution.
Unlike traditional legacy support roles, this position requires a proactive problem-solver who can navigate an evolving application landscape and ensure a seamless rollout experience.
The Customer Support Analysts play a critical role in securing the timely resolution of production issues by gathering comprehensive information, managing high-volume ticket deduplication, and performing Tier 1 and Tier 2 technical troubleshooting.
These roles serve as a vital bridge between a massive user base and external partners, collaborating with internal technical teams and vendors to triage defects and prioritize fixes.
By pairing data-driven issue tracking with exceptional customer service, the analyst minimizes downtime and champions system adoption across the entire Department.

The duties and responsibilities of this position are as follows:

Serve as the primary point of contact for production support requests related to CIMS;
Receive, review, and triage incoming service desk tickets;
Communicate directly with end users to gather additional information, clarify reported issues, and document business impacts;
Analyze reported problems to determine severity, priority, and appropriate assignment;
Resolve routine issues using documented procedures and knowledge articles;
Create detailed vendor support tickets for software defects requiring third-party resolution;
Assign and coordinate work with internal technical teams, business analysts, infrastructure staff, and vendors;
Monitor support tickets through resolution while ensuring established service level expectations are met;
Maintain accurate documentation within the incident management system;
Develop and update knowledge articles and standard operating procedures;
Identify recurring issues and recommend opportunities for process improvement;
Assist with production releases, validation activities, and post-implementation support;
Prepare reports on support trends, recurring incidents, and production health;
Execute Tier 1 and 2 technical troubleshooting;
Manage vendor relationships and escalate complex software defects;
Perform high-volume ticket deduplication for a massive user base;
Demonstrate adaptability and flexibility during phased software rollouts;
Optimize queue management workflows to improve response times; and
Conduct technical root cause analysis on recurring incidents.

Required Qualifications:

A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
The Department requires the following experience, skills, and knowledge for this position:
Experience supporting enterprise software applications;
Experience working within a Help Desk, Service Desk, or IT Support environment;
Experience using ticket management systems such as ServiceNow, Azure DevOps, Jira, Remedy, or similar platforms;
Strong analytical and troubleshooting skills;
Excellent verbal and written communication skills;
Demonstrated ability to work effectively with both technical and non-technical users;
Ability to prioritize multiple competing requests in a fast-paced production environment; and
Experience documenting business and technical issues in a clear, concise manner.

Preferred Qualifications:

Knowledge of IT Service Management (ITSM) principles, incident management, problem management, and change management; and
Proven track record supporting large-scale, phased deployments of custom or greenfield enterprise solutions.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law

Dice Id: 10112570
Position Id: 9075171
Posted 15 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Vasudevan Kakkat

Technical Recruiter @ ASSYST

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Customer Support Analyst

Tallahassee, Florida

•

Yesterday

Easy Apply

Contract

Depends on Experience

Technical Support Analyst

Tallahassee, Florida

•

Today

Easy Apply

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40 - 45

Customer Support Analyst (On-Site)

Tallahassee, Florida

•

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Depends on Experience

Customer Support Analyst

Tallahassee, Florida

•

Yesterday

Easy Apply

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