We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
General Description:The Financial Systems Service Administrator is responsible for ensuring effective delivery, support, performance, and continuous improvement of assigned business applications and services. This role serves as the operational bridge between frontline support teams and technical systems analysts, ensuring incidents are resolved efficiently, services meet established performance targets, knowledge is maintained, and business stakeholders receive high-quality support experience.
Key Responsibilities and Essential Job Functions:- Manage stakeholder expectations and resolve service concerns.
- Strengthen partnerships across business, technology, infrastructure, and vendor teams.
- Monitor and maintain application, server, and system environments.
- Support month-end close and recurring maintenance activities.
- Analyze, troubleshoot, and resolve escalated application and system issues.
- Improve system performance, reliability, availability and operational efficiency.
- Execute testing and quality assurance activities related to system changes, upgrades, and issue resolution.
- Coordinate application installation, configuration, and testing with vendors and internal teams.
- Ensure service continuity and timely resolution of incidents impacting business operations.
- Maintain operational procedures, knowledge resources, and service support documentation.
- Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours, with after-hours support for critical incidents, deployments, upgrades, and business cycles, unless otherwise approved or required by applicable law.
- Special projects and duties as assigned.
Key Capabilities:- Strong knowledge of ITIL service management practices including Incident, Problem, Change, Knowledge, and Major Incident Management.
- Experience administering and supporting enterprise business applications in a production environment.
- Advanced knowledge of Microsoft SQL Server, Transact-SQL, and data analysis techniques.
- Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
- Ability to perform root cause analysis and implement corrective and preventive actions.
- Strong understanding of application integrations, APIs, system interfaces, and data flows.
- Experience managing application upgrades, deployments, releases, and production support activities.
- Experience developing runbooks, knowledge articles, operational procedures, and support documentation.
- Proficiency with Microsoft 365, Power BI, Excel, and reporting tools.
- Familiarity with PowerShell, workflow automation, and monitoring solutions.
- Ability to translate business requirements into functional and technical specifications.
Required Qualifications & Education:- Bachelor's degree in information systems, Information Technology, or related field.
- A minimum of 3-5 years' relevant system experience required.
Physical Requirements:- Ability to sit or stand for extended periods of time.
- Moderate or advanced keyboard usage.
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact
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