Position Overview
Our client is seeking a Senior Desktop Engineer to join its IT organization. This is a hybrid role that will bridge responsibilities across the desktop support and infrastructure functions, making it an ideal opportunity for someone who has strong end-user computing expertise but also possesses a broader infrastructure and systems mindset.
The Senior Desktop Engineer will have a strong desktop/end-user technology focus, supporting the deployment, administration, troubleshooting, and ongoing management of endpoint environments. This individual will work across functional teams and serve as a senior technical resource for complex desktop and infrastructure-related issues.
Key Responsibilities
- Provide senior-level technical support for Windows desktops, laptops, peripherals, and other end-user technologies.
- Lead and support desktop deployments, upgrades, configurations, and endpoint lifecycle management.
- Troubleshoot complex hardware, software, networking, and system-related issues that extend beyond traditional help desk support.
- Partner with infrastructure and IT teams on projects involving desktop systems, networks, servers, applications, and other enterprise technologies.
- Assist with endpoint security, patching, configuration, and system administration.
- Support and improve IT processes, documentation, and service management practices.
- Utilize ServiceNow for incident, request, and asset management.
- Act as a senior escalation point for desktop and end-user technology issues.
- Participate in infrastructure and technology projects as needed.
- Collaborate with other IT teams to ensure reliable and secure technology environments for end users.
What We're Looking For
- Strong experience in desktop engineering, endpoint management, or senior-level IT support.
- Experience supporting Windows environments and enterprise end-user computing technologies.
- Strong troubleshooting skills across hardware, software, operating systems, networking, and related infrastructure.
- Experience with desktop deployments, imaging, patching, configuration management, and endpoint administration.
- Ability to work beyond traditional desktop support and understand how endpoint environments interact with broader infrastructure.
- Experience with ServiceNow or another ITSM platform.
- Strong communication and collaboration skills, with the ability to work across multiple IT teams.
- Self-directed, hands-on approach with the ability to take ownership of complex technical issues.
Ideal Background
The ideal candidate will be someone who sits between a Senior Desktop Engineer and Infrastructure Engineer a hands-on technical professional who is highly comfortable in the desktop/end-user environment but has enough infrastructure knowledge to troubleshoot beyond the endpoint and collaborate effectively with infrastructure teams.
This is not a traditional Tier 1/2 desktop support role. Our client is looking for someone with the technical depth to operate as a senior escalation point and contribute to broader infrastructure initiatives.
The expected salary for this role is $100,000-$115,000 and will be on-site in Tarrytown NY.
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