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Desktop Engineer - 3rd Shift

Newark, NJ, US • Posted 1 hour ago • Updated 1 hour ago

Contract Independent

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

Able to Sponsor

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Computer Hardware
Computer Networking
Conflict Resolution
Customer Service
Active Directory
Asset Management
Management
Dragon NaturallySpeaking
LAN
Laptop
Master Data Management
Communication
Microsoft Office
Mobile Device Management
DNS
ITIL
Phone Support
Problem Solving
Issue Tracking
Microsoft Exchange
Network
Wireless Communication
Remote Access
Repair
Scripting Language
AirWatch
WAN
DHCP

Summary

Title: Desktop Consultant 3rd Shift

Schedule: Tuesday to Saturday, 12:00 AM–8:00 AM
Interview: Phone and In-Person

Job Description:

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools. This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

Key Responsibilities:

Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
Utilize ticketing system to track email submissions and managing phone support efforts.
Manage Windows Active Directory and Exchange.
Work closely with other IT employees on system maintenance and configuration projects.
Work closely with other employees on interdepartmental projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.

Required Skills and Experience:

College degree and/or 4-6 years'' experience.
Ability to help employees solve hardware and software problems.
Experience with Windows Active Directory & Office 365.
Experience troubleshooting network issues in large office setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
Strong customer service and communication skills.
Experience with a scripting language preferred.
Must be able to work on Saturdays and certain Holidays.
Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
MDM experience, specifically Airwatch, is a plus.

Required Skills / Experience Matrix:

Skills	Required / Desired	Amount of Experience
Troubleshoot Desktop LAN, server, wi-fi and connectivity issues	Required	5 Years
Utilize ticketing system to track email submissions and managing phone support efforts	Required	5 Years
Manage Windows Active Directory and Exchange	Required	5 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL366077
Position Id: 9065671
Posted 1 hour ago

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