Sunrise Systems, Inc.
Sunrise Systems, Inc.

3rd Shift - Desktop Consultant

Newark, NJ, US • Posted 11 hours ago • Updated 11 hours ago
Contract W2
5 Months
No Travel Required
On-site
$54 - $58/hr
Fitment

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Job Details

Skills

  • Active Directory
  • AirWatch
  • Asset Management
  • Customer Service
  • Management
  • DNS
  • Communication
  • ITIL
  • Issue Tracking
  • Mobile Device Management
  • Problem Solving
  • Master Data Management
  • Wireless Communication

Summary

Job Title:3rd Shift - Desktop Consultant Job ID:26-04126 Location: NEWARK, NJ Duration: 05 months OF W2 contract
Description:

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

This is a fully On-Site support role to troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
  • Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
  • Utilize ticketing system to track email submissions and managing phone support efforts.
  • Manage Windows Active Directory and Exchange.
  • Work closely with other IT employees on system maintenance and configuration projects
  • Work closely with other employees on interdepartmental projects.
  • Maintain accurate asset management records
  • Work with vendors and manufacturers on repair and maintenance of IT equipment.

College degree and/or 4-6 years' experience.
  • Ability to help employees solve hardware and software problems.
  • Experience with Windows Active Directory& Office 365.
  • Experience troubleshooting network issues in large office setups.
  • Experience supporting and troubleshooting printer systems.
  • Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
  • Strong customer service and communication skills.
  • Experience with a scripting language preferred.
  • Must be able to work on Saturdays and certain Holidays.
  • Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
  • MDM experience, specifically Airwatch, is a plus.
Skills:
SkillRequired / DesiredAmountof Experience
Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.Required5Years
Utilize ticketing system to track email submissions and managing phone support efforts.Required5Years
Manage Windows Active Directory and Exchange.Required5Years
Compensation:
The hourly rate for this position is between $54.00-$58.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sunrise
  • Position Id: 26-04126
  • Posted 11 hours ago
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JS

Jayabalaji Subbaroyal

Recruiter @ Sunrise Systems, Inc.
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