Strategic Technology Institute Inc
Strategic Technology Institute Inc

Desktop Engineer - 2nd Shift - Newark, NJ

Newark, NJ, US • Posted 30+ days ago • Updated 5 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Remote Access
  • Laptop
  • Conflict Resolution
  • Problem Solving
  • Telecommunications
  • Wireless Communication
  • Issue Tracking
  • Management
  • Microsoft Exchange
  • Data Migration
  • SLA
  • Asset Management
  • Repair
  • Computer Hardware
  • Active Directory
  • Microsoft Office
  • Network
  • DHCP
  • DNS
  • Dragon NaturallySpeaking
  • LAN
  • WAN
  • Computer Networking
  • Customer Service
  • Communication
  • Scripting Language
  • ITIL
  • Mobile Device Management
  • Master Data Management
  • AirWatch

Summary

We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

Install hardware and software on workstations.

Set up and maintain network and telecommunications systems.

Troubleshoot LAN, server, wi-fi and connectivity issues.

Utilize ticketing system, when necessary.

Manage Windows Active Directory and Exchange.

Re-image computers, perform data migrations and restorations.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other SLA employees on interdepartmental projects.

Maintain accurate asset management records.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

College degree and/or 4-6 years' experience.

Ability to help employees solve hardware and software problems.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

Strong customer service and communication skills.

Experience with a scripting language preferred.

Must be able to work on Saturdays and certain Holidays.

Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

MDM experience, specifically Airwatch, is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115903
  • Position Id: cfc66a0a866e2a3b7192c33557449e0d
  • Posted 30+ days ago
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