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Desktop Engineer - 2nd Shift - Newark, NJ

Newark, NJ, US • Posted 1 day ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Remote Access
Laptop
Conflict Resolution
Problem Solving
Telecommunications
Wireless Communication
Issue Tracking
Management
Microsoft Exchange
Data Migration
SLA
Asset Management
Repair
Computer Hardware
Active Directory
Microsoft Office
Network
DHCP
Dragon NaturallySpeaking
DNS
LAN
WAN
Computer Networking
Customer Service
Communication
Scripting Language
ITIL
Master Data Management
Mobile Device Management
AirWatch

Summary

We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

Install hardware and software on workstations.

Set up and maintain network and telecommunications systems.

Troubleshoot LAN, server, wi-fi and connectivity issues.

Utilize ticketing system, when necessary.

Manage Windows Active Directory and Exchange.

Re-image computers, perform data migrations and restorations.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other SLA employees on interdepartmental projects.

Maintain accurate asset management records.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

College degree and/or 4-6 years' experience.

Ability to help employees solve hardware and software problems.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

Strong customer service and communication skills.

Experience with a scripting language preferred.

Must be able to work on Saturdays and certain Holidays.

Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

MDM experience, specifically Airwatch, is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115903
Position Id: cfc66a0a866e2a3b7192c33557449e0d
Posted 1 day ago

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