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Help Desk Analyst- Tier II

Sparibis, LLC

Tempe, Arizona • Yesterday

Easy Apply

Full-time

Depends on Experience

Tier 2 Help Desk Tecnhician

Motion Recruitment Partners, LLC

Phoenix, Arizona • Today

Easy Apply

Contract

$30 - $35

IT Help Desk Support Specialist (IT Tier I Support)

Cavco Industries

Phoenix, Arizona • Today

Full-time

Help Desk/Desktop Support Analyst

Robert Half

Gilbert, Arizona • Today

Easy Apply

Contract

USD 23.75 - 27.50 per hour

Tier 2 Helpdesk Analyst

CACI International, Inc.

Remote • Today

Full-time

USD 63,300.00 - 129,700.00 per year

EHR Certified Systems Analyst II (MyChart, Welcome, Hello World)

Adventist Health

Remote or Roseville, California • Today

Full-time

USD 94,083.00 - 141,125.00 per year

EHR Certified Systems Analyst II (Cupid)

Adventist Health

Remote or Roseville, California • Today

Full-time

USD 89,603.00 - 134,404.00 per year

Service Desk Analyst II - IntelliScript (Remote)

Milliman IntelliScript

Remote or Brookfield, Wisconsin • Today

Full-time

USD 54,900.00 - 97,865.00 per year

Help Desk/Desktop Support Analyst

Robert Half

Remote or Raleigh, North Carolina • Today

Easy Apply

Contract

USD 17.41 - 20.16 per hour

Senior SAP ECP Help Desk Analyst

AspireIT Solutions

Remote • 4d ago

Easy Apply

Contract, Third Party

$55 - $60

Tech Support Agent II

Kforce Technology Staffing

Remote or Dallas, Texas • Today

Contract

$23 - $28 hourly

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • 25d ago

Full-time

60000 - 70000

Help Desk Technician / Onsite in South Phoenix

Motion Recruitment Partners, LLC

Phoenix, Arizona • Today

Easy Apply

Full-time

$55000 - $70000

Helpdesk Technical Support Specialist

Greenberg Traurig, LLP

Phoenix, Arizona • Today

Full-time

Oracle HCM Help Desk Functional Consultant (Case Management)

StarTechs Inc.

Remote • 4d ago

Easy Apply

Third Party, Contract

Depends on Experience

Help Desk Support Technician

Salmon Bay Sand & Gravel Co.

Remote • Today

Easy Apply

Full-time

Depends on Experience

Prism Trainer/Help Desk Specialist

Verdantas

Remote or District of Columbia • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Help Desk Specialist – Application Support

Arch Systems, LLC

Remote • 15d ago

Easy Apply

Full-time

63000 - 70000

Help Desk Specialist- Remote (DC, MD, VA- Locals only)

Swingtech

Remote or Maryland • Today

Full-time

Compensation information provided in the description

2nd Shift Help Desk Support

Sentinel Technologies

Remote or Downers Grove, Illinois • Today

Full-time

Compensation information provided in the description

ServiceNow Help Desk Support

Navigant Consulting

Remote • Today

Full-time

USD 70,000.00 - 116,000.00 per year

Helpdesk Team Manager

Synergy Business Innovation & Solutions Inc

Remote • Today

Full-time

USD 100,000.00 - 110,000.00 per year

Job Details

Skills

ACD
Active Directory
Asset Management
Attention To Detail
Audiovisual
Bridging
Cellular
Cisco
Cisco Certifications
Collaboration
Communication
Computer Hardware
Contingency Plan
Continuous Delivery
Continuous Integration
Customer Satisfaction
Customer Service
Dashboard
DevOps
Disaster Recovery
Documentation
Firewall
Help Desk
IT Operations
ITIL
Information Technology
Interactive Voice Response
Internet
Intranet
JavaScript
Management
User Guides
Videoconferencing
ServiceNow
Tablet
Tier 2
Tier 3
Training
Unified Communications
Reporting
Root Cause Analysis
Routing
Scripting
Security Clearance
Project Management
Provisioning
Regulatory Compliance
Remote Access
Preventive Maintenance
Print Management
Productivity
Project Implementation
Mobile Device Management
Network
Performance Management
Microsoft Outlook
Microsoft Power BI
Microsoft SharePoint
Microsoft
Microsoft Azure
Microsoft Exchange
Microsoft Office
Mobile Devices
Virtual Private Network
VoIP Management
Web Portals
Windows PowerShell
Wireless Communication
Wireless Networking
Workflow

ACD
Active Directory
Asset Management
Attention To Detail
Audiovisual
Bridging
Cellular
Cisco
Cisco Certifications
Collaboration
Communication
Computer Hardware
Contingency Plan
Continuous Delivery
Continuous Integration
Customer Satisfaction
Customer Service
Dashboard
DevOps
Disaster Recovery
Documentation
Firewall
Help Desk
IT Operations
ITIL
Information Technology
Interactive Voice Response
Internet
Intranet
JavaScript
Management
User Guides
Videoconferencing
ServiceNow
Tablet
Tier 2
Tier 3
Training
Unified Communications
Reporting
Root Cause Analysis
Routing
Scripting
Security Clearance
Project Management
Provisioning
Regulatory Compliance
Remote Access
Preventive Maintenance
Print Management
Productivity
Project Implementation
Mobile Device Management
Network
Performance Management
Microsoft Outlook
Microsoft Power BI
Microsoft SharePoint
Microsoft
Microsoft Azure
Microsoft Exchange
Microsoft Office
Mobile Devices
Virtual Private Network
VoIP Management
Web Portals
Windows PowerShell
Wireless Communication
Wireless Networking
Workflow

Summary

Location: Must be able to be on site in Tempe, AZ Monday-Friday for project execution.

Years’ Experience: 5+ Years of experience.

Education: Bachelor’s degree in information technology or equivalent experience.

Clearance: Applicants must be able to obtain and maintain a Public Trust security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.

Key Skills:

Tier 2 help desk analyst support required providing deeper level support for technical issues.
Tier 2 Help Desk support with Webinar Administration and Support, Video teleconferencing management and support, audio bridging, Audio/Visual conferencing setup and support, cellular mobile device (handhelds, tablets, and hotspots) setup and support, asset management, print management, and Voice over Internet Protocol (VoIP) management and support.
Develop and maintain ServiceNow workflows, dashboards, and incident records.
Support Power BI reporting and remote automation tasks.
Ensure patching, compliance, and configuration baselines are maintained across systems.

Responsibilities

Provide Tier 2 Help desk support to end users and manage complex issues that require specialized knowledge and skills to troubleshoot and resolve issues related to software, hardware, and network systems.
Serve as the on-site technical liaison for all IT operations.
Perform advanced diagnostics and remediation for workstation, server, and endpoint issues.
Provide full range of Unified Communications and Collaboration (UCC) support in response to ticketed requests and troubleshooting that includes supporting:
Webinar Administration and Video teleconference management.
Audio/Visual Conferencing Setup and Voice over Internet Protocol (VoIP) management.
Cellular mobile device (handhelds, tablets, and hotspots) Setup.
Asset management.
Mobile device management (Intune).
Will use NCUA-provided Interactive Voice Response (IVR) and Automated Call Distributor (ACD) software, hardware, and associated licenses.
Support Microsoft 365 applications (Outlook, Teams, SharePoint, Intune) and manage endpoint provisioning.
Perform account maintenance, including user moves, adds, changes, provisioning and administration in Active Directory and Entra ID.
Develop and maintain ServiceNow workflows, dashboards, and incident records.
Support Power BI reporting and remote automation tasks.
Ensure patching, compliance, and configuration baselines are maintained across systems.
Create and provide user documentation in the form of how-to guides and instruction manuals.
Create and disseminate Help Desk service information impacting NCUA users (outages, maintenance, new services, etc.).
Participate in contingency planning, surge support, and disaster recovery exercises.
Respond to and manage multiple alternative communications channels, including voice messages, email, and intranet portal self-service requests.
Provide VIP “white-glove” support and coordinate executive event technology needs.
Track, manage, and provide monthly update on Help Desk utilization.
Monitor local network performance and assist with datacenter appliance support under Tier 3 direction.
Resolve VPN, wireless, and remote connectivity issues; escalate firewall and routing problems to Tier 3.
Conduct and participate in post-incident retrospectives and issuing Root Cause Analyses.
Attend project provided training as requested.
Will always maintain a high level of customer satisfaction and professionalism.

Qualifications

Must be able to obtain and maintain a Public Trust security clearance.
5+ years professional experience providing Tier 2 Help Desk experience.
Bachelor’s degree in information technology or equivalent experience.
Must be onsite in Tempe, AZ Monday-Friday from 9:00am-5:00pm PST for project execution.
Preferred that candidate possess one of the following certifications:
Microsoft Certified: Azure Administrator or Modern Desktop Administrator.
Microsoft Teams Voice Engineer Expert.
Microsoft Power Platform App Maker.
Cisco CCNA or CCNP.
ITIL v4 Foundation.
ServiceNow Administrator.
Experience providing support for major and business productivity applications, which include but are not limited to: Microsoft 365 suite (Outlook, Teams, SharePoint, Intune, Exchange Online).
Experience providing Tier 2 help desk analyst support required providing deeper level support for technical issues.
Prior Tier 2 Help Desk support in the following areas:
Webinar Administration and Video teleconference management.
Audio/Visual Conferencing Setup and Voice over Internet Protocol (VoIP) management.
Cellular mobile device (handhelds, tablets, and hotspots) Setup.
Asset management.
Mobile device management (Intune).
Experience with providing account maintenance, including user moves, adds, changes, provisioning and administration in Active Directory and Entra ID.
ServiceNow Help Desk experience.
Proven experience with VPN, wireless networking, and remote access tools.
Proven experience resolving Tier 2 help desk tickets promptly and effectively.
Scripting experience preferred (PowerShell, JavaScript).
Familiarity Azure DevOps and CI/CD preferred.
Strong troubleshooting and documentation skills.
Customer service driven.
Excellent written and verbal communication skills.
Must be detail oriented.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099499
Position Id: JD322
Posted 1 day ago

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Contact the job poster

Bethany Dufresne

Recruiter @ Sparibis, LLC

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