Tier 2 Help Desk Tecnhician

Phoenix, AZ, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
On-site
$30 - $35/hr
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Fitment

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Job Details

Skills

  • Tier 2
  • Help Desk
  • FOCUS
  • Account Management
  • IT Management
  • Dynamics
  • Onboarding
  • Microsoft Azure
  • Microsoft Dynamics
  • Microsoft SCCM
  • Microsoft Windows Administration
  • Microsoft Windows
  • VMware Administration
  • SonicWall
  • Endpoint Protection
  • Sophos
  • Encryption
  • Asset Management
  • Autodesk
  • Adobe Acrobat
  • Microsoft
  • Active Directory
  • Microsoft Exchange
  • Microsoft Office
  • Remote Support
  • Management
  • Network
  • Virtual Private Network
  • Firewall
  • System Administration
  • VMware
  • Technical Support
  • Provisioning
  • Identity Management
  • Computer Hardware
  • Inventory

Summary

An established fire protection and life safety organization with multiple offices across the United States is currently looking to hire a Tier 2 Help Desk Technician. This is an on-site contract-to-hire position in the Phoenix, Arizona area supporting a Windows and VMware-based infrastructure environment.

The role will focus on day-to-day systems administration, end-user support, account management, and infrastructure maintenance across a 350-user organization. The Technician will work closely with a hands-on IT leadership team supporting Active Directory, Microsoft 365, Dynamics 365, SCCM, VPN connectivity, hardware deployments, and desktop support operations.

Responsibilities include onboarding and offboarding users, troubleshooting system and network issues, maintaining endpoint environments, and providing support for both local and remote employees.
Contract Duration: 6 months

Required Skills & Experience
  • Experience administering Active Directory, preferably including Azure Active Directory
  • Hands-on experience with Microsoft Office 365
  • Experience supporting Microsoft Dynamics 365
  • Experience working with Microsoft SCCM
  • Experience troubleshooting and supporting firewall environments
  • Windows administration experience
  • Experience supporting VPN connectivity issues
  • Desktop support and end-user troubleshooting experience
  • Experience imaging and configuring Windows devices
  • Knowledge of Exchange and hybrid Microsoft 365 environments


Desired Skills & Experience
  • VMware administration experience
  • Experience with SonicWall VPN solutions
  • Experience supporting CrowdStrike endpoint security
  • Knowledge of Sophos BitLocker Encryption
  • Experience with ticketing and asset management systems
  • Experience supporting Autodesk products, Adobe Acrobat, or Bluebeam

What You Will Be Doing

Tech Breakdown
  • 40% Microsoft Infrastructure (Active Directory, Exchange, Office 365)
  • 25% Desktop Support & Endpoint Management
  • 20% Network, VPN & Firewall Support
  • 15% Systems Administration & VMware Operations


Daily Responsibilities
  • 50% User Support and Ticket Resolution
  • 20% New Hire Provisioning and Equipment Configuration
  • 15% User Offboarding and Access Management
  • 15% Hardware, Inventory and Systems Maintenance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 887744
  • Posted 10 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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