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Desktop Support Tech

Catapult Solutions Group

Tucson, Arizona • 3d ago

Easy Apply

Contract

Depends on Experience

Service Desk Analyst / Desktop Support Analyst (Tier 1/2)

Projas Technologies, LLC

Tucson, Arizona • Yesterday

Easy Apply

Contract

$30 - $31

Service Desk Analyst / Desktop Support Analyst - W2 $26/hr

Projas Technologies, LLC

Tucson, Arizona • Yesterday

Easy Apply

Contract

$26 - $26

Desktop Support Technician II

Kforce Technology Staffing

Tucson, Arizona • Today

Contract

$17.00 - $26.81 hourly

Help Desk/Desktop Support Analyst

Robert Half

Tucson, Arizona • Today

Easy Apply

Contract

USD 28.00 - 35.00 per hour

Desktop Support Consultant

HAN IT Staffing Inc.

Remote • 11d ago

Easy Apply

Contract

30 - 32

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Winfield, Kansas • Today

Easy Apply

Contract

Help Desk/Desktop Support Analyst

Robert Half

Remote or Raleigh, North Carolina • Today

Easy Apply

Contract

USD 17.41 - 20.16 per hour

Desktop Support Engineer

Vaco by Highspring

Remote • 12d ago

Easy Apply

Contract

$30

100% Remote - DTS Support / VDI Administrator / Desktop Support / IT Technical Support

XFORIA Inc

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Virtual Desktop Infrastructure Administrator

Quality Business Engineering

Remote or Key West, Florida • Today

Full-time

USD 90,000.00 - 100,000.00 per year

Azure Virtual Desktop Sys Admin

Leidos

Remote or Suffolk, Virginia • Today

Full-time

USD 59,150.00 - 106,925.00 per year

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • 2d ago

Easy Apply

Full-time

$150,000 - $170,000

Virtual Desktop Engineer II

Agile Defense

Remote or Pocatello, Idaho • Today

Full-time

USD 130,000.00 - 150,000.00 per year

AVD (Azure Virtual Desktop) Engineer

CACI International, Inc.

Remote or Arlington, Virginia • Today

Full-time

USD 98,500.00 - 206,800.00 per year

Software Engineer II - Remote Desktop Protocol & Redirection

Microsoft Corporation

Remote or Redmond, Washington • Today

Full-time

USD 102,100.00 - 202,200.00 per year

Azure Virtual Desktop and Mobility Administrator

CACI International, Inc.

Remote • Today

Full-time

USD 75,200.00 - 158,100.00 per year

Azure Virtual Desktop System Administrator

AERMOR LLC

Remote or Suffolk, Virginia • Today

Full-time

USD 85,000.00 - 110,000.00 per year

End User Computing Architect - Azure Virtual Desktop and VDI - TS/SCI with Polygraph

General Dynamics

Remote or Chantilly, Virginia • Today

Full-time

USD 161,500.00 - 218,500.00 per year

Senior IT Systems Desktop Engineer

Modine Manufacturing Company

Remote • Today

Full-time

USD 85,000.00 - 142,000.00 per year

Desktop Endpoint Engineer

Certitude Business solutions llc

Remote or New Jersey • 5d ago

Easy Apply

Contract

Desktop Packaging Engineer

Kforce Technology Staffing

Remote or New York, New York • Today

Contract, Third Party

$45 - $55 hourly

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Member of Technical Staff (Software Engineer, Desktop Apps)

Perplexity AI

Remote or New York, New York • Today

Full-time

USD 200,000.00 - 400,000.00 per year

Catapult Solutions Group

Job Details

Skills

Desktop

Summary

Desktop Support Technician II – IT Support

Location: Tucson, AZ – Onsite, Monday–Friday (work-from-home weekend coverage required)

Employment Type: Contract

About Our Client
Our client is a publicly traded financial technology company founded in 1983 and headquartered in California. For more than four decades, the company has developed financial software and services that help consumers and small businesses manage their finances, and it serves customers around the world. Guided by a mission to power prosperity around the world, the company works to solve important financial problems for the customers and communities it serves.
This opportunity is with the company’s technology support team in Tucson, Arizona, which supports the Live Expert program and the company’s retail locations by providing hands-on technical support, hardware troubleshooting, and equipment lifecycle management for employees and customers onsite.

Job Description
The Desktop Support Technician II is an onsite, Level 2 support role that combines hands-on technical support, hardware troubleshooting, break/fix services, device refreshes, system testing, and root cause analysis. Day to day, this person will provide front-line walk-up support, troubleshoot Mac and Windows devices, coordinate manufacturer repairs, and manage assigned support queues in ServiceNow.
This role supports the Live Expert program and the company’s retail programs and locations, including hardware deployments for retail location buildouts. The position also includes IT asset management and equipment lifecycle support, as well as weekend coverage during critical peak-season operations.
The ideal candidate has strong desktop support experience, advanced ServiceNow knowledge, and excellent troubleshooting skills, and can deliver high-quality technical support to both technical and non-technical users in a fast-paced environment.

Duties and Responsibilities

Provide Level 2 technical support and front-line walk-up assistance to onsite customers and employees.
Support company-issued laptops and desktops, including software installations, hardware troubleshooting, system configuration, and issue resolution.
Diagnose and troubleshoot issues across macOS devices, Windows laptops, and Windows desktops.
Perform root cause analysis to identify and resolve computer-related issues.
Configure and troubleshoot wired and wireless network connectivity.
Provide technical assistance and training to system users.
Support the Live Expert program with ongoing technical troubleshooting, hardware maintenance, and testing of hardware and system configurations.
Manage break/fix activities, including initial triage, hardware repairs, vendor coordination, warranty management, and ticket resolution.
Troubleshoot and resolve hardware-related escalations within appropriate timelines.
Assist with retail location buildouts, technology deployments, hardware installations, replacements, and refresh activities.
Troubleshoot and resolve retail equipment issues, test retail hardware and configurations, and coordinate ongoing maintenance for supported retail locations.
Use ServiceNow to manage support requests and incidents, monitor assigned queues, handle escalations, and document issue resolutions.
Perform IT asset management activities, including hardware inventory tracking, device lifecycle management, and asset documentation, using ServiceNow’s asset management module.
Investigate asset management inquiries related to Legal and Compliance.
Troubleshoot returned devices, assess equipment condition, and prepare devices for end-of-life processing.
Coordinate equipment disposal through established eWaste procedures and maintain accurate asset records throughout the equipment lifecycle.
Manage multiple support requests and competing priorities, and support technical operations during peak business periods.
Provide weekend technical support coverage (work-from-home) as required.
Assist with additional departmental responsibilities as assigned.

Required Experience/Skills

5+ years of end-user technical support experience in a fast-paced corporate or enterprise environment (or a Bachelor’s degree).
Previous experience in Desktop Support, IT Support, or Information Systems (IS) Technician roles.
Strong technical knowledge of Mac and Windows laptops and desktops.
Experience diagnosing and resolving hardware and software issues, with the ability to triage technical problems and perform hardware repairs.
Advanced knowledge of ServiceNow, including ticket management, queue management, and the Asset Management module.
Experience with Google Workspace, including Gmail, Google Sheets, Google Docs, and Google Slides.
Strong troubleshooting and root cause analysis skills.
Ability to manage multiple tasks in a fast-paced, queue-driven environment.
Experience supporting high-volume or peak-season technical operations.
Excellent customer service, interpersonal, and written and verbal communication skills, including the ability to communicate effectively with technical and non-technical users.
Ability to work onsite in Tucson, Arizona, Monday through Friday.
Availability to provide work-from-home weekend support coverage.

Education
Bachelor’s degree or 5+ years of end-user technical support experience in a fast-paced corporate or enterprise environment.

Pay & Benefits Summary

$27.40/hr W2

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10529568
Position Id: 38970
Posted 3 days ago

Company Info

About Catapult Solutions Group

At Catapult Solutions Group, our mission is to help organizations thrive by enabling their teams to find "A hire standard" of talent and technology services.

Businesses succeed when they find the right people, information, and tools they need to accomplish meaningful work.

From Fortune 500 companies to startups, thousands of companies use Catapult to hit their business targets more efficiently with technology strategy, talent strategy, talent sourcing, and agile project delivery so that they can focus on the things that matter.

Fitment

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Kelly Ries

Recruiter @ Catapult Solutions Group

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Catapult Solutions Group

Job Details

Skills

Desktop

Summary

Provide Level 2 technical support and front-line walk-up assistance to onsite customers and employees.
Support company-issued laptops and desktops, including software installations, hardware troubleshooting, system configuration, and issue resolution.
Diagnose and troubleshoot issues across macOS devices, Windows laptops, and Windows desktops.
Perform root cause analysis to identify and resolve computer-related issues.
Configure and troubleshoot wired and wireless network connectivity.
Provide technical assistance and training to system users.
Support the Live Expert program with ongoing technical troubleshooting, hardware maintenance, and testing of hardware and system configurations.
Manage break/fix activities, including initial triage, hardware repairs, vendor coordination, warranty management, and ticket resolution.
Troubleshoot and resolve hardware-related escalations within appropriate timelines.
Assist with retail location buildouts, technology deployments, hardware installations, replacements, and refresh activities.
Troubleshoot and resolve retail equipment issues, test retail hardware and configurations, and coordinate ongoing maintenance for supported retail locations.
Use ServiceNow to manage support requests and incidents, monitor assigned queues, handle escalations, and document issue resolutions.
Perform IT asset management activities, including hardware inventory tracking, device lifecycle management, and asset documentation, using ServiceNow’s asset management module.
Investigate asset management inquiries related to Legal and Compliance.
Troubleshoot returned devices, assess equipment condition, and prepare devices for end-of-life processing.
Coordinate equipment disposal through established eWaste procedures and maintain accurate asset records throughout the equipment lifecycle.
Manage multiple support requests and competing priorities, and support technical operations during peak business periods.
Provide weekend technical support coverage (work-from-home) as required.
Assist with additional departmental responsibilities as assigned.

Required Experience/Skills

5+ years of end-user technical support experience in a fast-paced corporate or enterprise environment (or a Bachelor’s degree).
Previous experience in Desktop Support, IT Support, or Information Systems (IS) Technician roles.
Strong technical knowledge of Mac and Windows laptops and desktops.
Experience diagnosing and resolving hardware and software issues, with the ability to triage technical problems and perform hardware repairs.
Advanced knowledge of ServiceNow, including ticket management, queue management, and the Asset Management module.
Experience with Google Workspace, including Gmail, Google Sheets, Google Docs, and Google Slides.
Strong troubleshooting and root cause analysis skills.
Ability to manage multiple tasks in a fast-paced, queue-driven environment.
Experience supporting high-volume or peak-season technical operations.
Excellent customer service, interpersonal, and written and verbal communication skills, including the ability to communicate effectively with technical and non-technical users.
Ability to work onsite in Tucson, Arizona, Monday through Friday.
Availability to provide work-from-home weekend support coverage.

Education
Bachelor’s degree or 5+ years of end-user technical support experience in a fast-paced corporate or enterprise environment.

Pay & Benefits Summary

$27.40/hr W2

Dice Id: 10529568
Position Id: 38970
Posted 3 days ago

Company Info

About Catapult Solutions Group

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Kelly Ries

Recruiter @ Catapult Solutions Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

It looks like there aren't any Similar Jobs for this job yet.

Search all similar jobs

More jobs at Catapult Solutions Group in Tucson, AZ