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Tier 1 Help Desk Specialist

BlueWater Federal Solutions

Tullahoma, Tennessee • Today

Full-time

Help Desk Support Technician – Tier 2

Hiring Dreams LLC

Remote or Hybrid in Augusta, Maine • Yesterday

Easy Apply

Contract

15 - 20

Help Desk Support Specialist | Network Solutions

CBIZ

Remote or Maryland Heights, Missouri • Today

Full-time

Help Desk Specialist – Application Support

Arch Systems, LLC

Remote • Yesterday

Easy Apply

Full-time

63000 - 70000

Prism Trainer/Help Desk Specialist

Verdantas

Remote or District of Columbia • Today

Full-time

USD 100,000.00 - 120,000.00 per year

Software Licensing Help Desk Specialist

NCI Information Systems, Inc.

Remote • Today

Full-time

USD 22.22 per hour

IT Support Specialist

6sense

Remote • Today

Full-time

USD 73,577.25 - 103,913.30 per year

Change Management Specialist – SME | Prosci Exp | 100% Remote

Pioneer Corporate Services Inc

Remote • 24d ago

Easy Apply

Contract, Third Party

Depends on Experience

IT Procurement Specialist

Salas O'Brien Engineers Incorporated

Remote • Today

Full-time

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

Remote - Junior IT & AI Support Specialist

ALOA ETS

Remote or Hybrid in Mesa, Arizona • 3d ago

Easy Apply

Full-time

30000 - 35000

Fircosoft Application Specialist / Engineer

Intraedge

Remote • 22d ago

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Tier 1
Help Desk
Research
BMC Remedy
End-user Training
Computer Networking
Computer Science
Computer Hardware
Security+
Customer Engagement
MTA
Microsoft Windows
Customer Service
Security Clearance
Law

Summary

Overview

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.

Responsibilities

Implement a broad set of technologies.
Handle phone and email support requests as an advocate for the resolution of client issues.
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedures.
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.

Qualifications

Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of:
- CompTIA Security+ CE certification
- MTA - Windows Operating System Fundamentals
- HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10338773
Position Id: 1d534bb79d2435bdd4a3d6d153377e3f
Posted 5 hours ago

Fitment

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HHS Service Desk Technician

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Tier 1 Help Desk Specialist (Onsite Huntsville, AL) (req-299)

Huntsville, Alabama

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Job Details

Skills

Tier 1
Help Desk
Research
BMC Remedy
End-user Training
Computer Networking
Computer Science
Computer Hardware
Security+
Customer Engagement
MTA
Microsoft Windows
Customer Service
Security Clearance
Law

Summary

Overview

BlueWater Federal is looking for a Tier 1 Help Desk Specialist to support the BCITS III program at Arnold AFB.

Responsibilities

Implement a broad set of technologies.
Handle phone and email support requests as an advocate for the resolution of client issues.
Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
Write or revise user training documents and procedures.
Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies.

Qualifications

Associate degree in computer science or related field
Proficient working knowledge of computer systems, hardware and software
Proof of:
- CompTIA Security+ CE certification
- MTA - Windows Operating System Fundamentals
- HDI Customer Service Representative within 180 days of employment
Must have an active Secret clearance or the ability to obtain one

Dice Id: 10338773
Position Id: 1d534bb79d2435bdd4a3d6d153377e3f
Posted 5 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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Similar Jobs

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