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Title: IT Specialist
Location: Waller, TX (Onsite)
Salary Range: $70,000 - $80,000 + Benefits
Type: Direct Hire
No C2C or 3rd Party Vendors at this time.
We are seeking an IT Specialist to join a growing manufacturing organization supporting multiple locations across Texas. This is a hands-on role that bridges the gap between Help Desk and Systems Administration, providing end-user support while also managing infrastructure, networking, security, and business-critical systems.
The ideal candidate will have experience supporting Active Directory, Entra ID, Microsoft 365, Windows Server, networking, firewalls, and ERP systems. This person should be comfortable working directly with office personnel, plant-floor employees, and leadership while helping maintain and improve the company's technology environment.
Key Responsibilities
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User Support & Troubleshooting
- Provide Tier 1 and Tier 2 support for hardware, software, networking, ERP, and end-user technology issues.
- Troubleshoot and resolve issues involving Microsoft 365, Active Directory, Entra ID, Windows desktops, printers, and business applications.
- Support laptops, desktops, mobile devices, scanners, printers, and related peripherals.
- Respond to help desk tickets and service requests while maintaining a high level of customer service.
- Document issues, resolutions, and technical procedures.
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Microsoft Infrastructure Administration
- Administer and support Active Directory, Microsoft Entra ID, Microsoft 365, and Windows Server environments.
- Manage user accounts, security groups, permissions, and access requests.
- Create, maintain, and troubleshoot Group Policy Objects (GPOs).
- Configure and support Single Sign-On (SSO) integrations.
- Review and maintain Entra ID security configurations and policies.
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Network & Security Administration
- Configure, install, and troubleshoot network switches.
- Assist with firewall reviews, audits, and rule management.
- Troubleshoot network connectivity and performance issues using logs, packet captures, and monitoring tools.
- Investigate and respond to network monitoring alerts.
- Investigate and respond to EDR (Endpoint Detection & Response) alerts.
- Assist with cybersecurity and infrastructure improvement initiatives.
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Systems Administration
- Manage Windows Server patching, updates, and maintenance.
- Maintain backup systems and support recovery processes.
- Support virtualization and server infrastructure.
- Assist with technology upgrades, deployments, and infrastructure projects.
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ERP & Business Application Support
- Provide daily support for ERP and related business systems.
- Troubleshoot application issues and coordinate with vendors when necessary.
- Work with business users to identify and resolve operational and system-related challenges.
- Support testing, upgrades, and enhancement projects.
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Site Support & Projects
- Provide onsite support to manufacturing and warehouse operations.
- Travel to other Texas locations and company facilities as needed.
- Support office moves, equipment deployments, and infrastructure upgrades.
Initial projects will include:
- Network switch installations and configuration
- Firewall audits and rule reviews
- Entra ID and Conditional Access policy audits
- SSO implementation and support
- Network monitoring and EDR alert response
- ERP and infrastructure improvement initiatives
Required Qualifications
- 4-6 years of IT support, systems administration, or infrastructure support experience.
- Strong experience with:
- Active Directory
- Microsoft Entra ID
- Microsoft 365
- Windows Server
- Group Policy
- Experience with patch management, backups, user administration, and endpoint support.
- Solid networking knowledge including TCP/IP, DNS, DHCP, routing, switching, and VLANs.
- Experience troubleshooting network issues using logs, monitoring tools, and packet captures.
- Experience supporting firewalls and network infrastructure.
- Experience supporting ERP systems.
- Strong troubleshooting, documentation, and communication skills.
- Ability to work effectively with both technical and non-technical users.
Preferred Qualifications
- Manufacturing, industrial, warehouse, or multi-site environment experience.
- Experience with:
- Cisco
- Fortinet
- SonicWall
- Meraki
- CrowdStrike
- SentinelOne
- Veeam
- Experience supporting SSO solutions and endpoint security platforms.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
