Configuration Management (CfM) Analyst

We need following candidate:

Title: Configuration Management (CfM) Analyst

Duration: 12+ Months

Remote Work

**** Public trust clearance ****

What You'll Do

You'll work in ServiceNow designing the workflows, governance and integrations that keep configuration data current, and you'll sit with the customer to define how the process runs and addresses their requirements meeting their needs. This role trains the CI owners and is there to answer their questions

• Define and document a robust and scalable Configuration Management process policy, procedures, CI lifecycle, and control points and model it in Visio or a comparable tool
• Design and build ServiceNow workflows in Flow Designer that support CI lifecycle, approvals, and data quality and workflow stage integrations
• Build and tune the integrations and discovery that keep the CMDB current, including Service Graph Connectors, IntegrationHub, and the Identification and Reconciliation Engine
• Work directly with service owners and report consumers to understand how configuration data gets used, and shape the data model around those needs
• Own CI data quality: define the standards, evangelize the values, measure against them, and build the automation that holds the line
• Maintain the CI data model and relationships, with alignment to the ServiceNow Common Service Data Model (CSDM)
• Run CfM audits and verification cycles, and report on the metrics that show whether the process is working
• Support Asset, Change, Incident, and Problem Management with configuration data they can trust for impact assessment
• Bring improvement opportunities forward and then go implement them

REQUIRED

• Public Trust Clearance or ability to obtain
• ITIL v6 Foundation Certification within 120 days after hire
• Certified Implementation Specialist Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) or ability to obtain within 60 days after hire
• ServiceNow Certified System Administrator
• ServiceNow CMDB Micro Certification
• Hands-on ServiceNow experience with CMDB administration, CI class management, and workflow design in Flow Designer
• Practical experience with business process design and documentation using Visio or a comparable tool (Lucidchart, draw.io, Bizagi)
• Background in IT service management, with working knowledge of ITIL practices and how they interconnect
• Working knowledge of data modeling, data quality, and enterprise infrastructure and application architecture
• Strong communication skills across technical teams, program staff, and government clients
• Proven ability to work independently in a full and/or partial remote environment

DESIRED

• ServiceNow Certified Implementation Specialist Discovery, or CIS ITSM
• Experience building integrations into ServiceNow (Service Graph Connectors, IntegrationHub, Transform Maps, REST APIs)
• CSDM alignment experience
• ServiceNow scripting: JavaScript, Business Rules, Script Includes
• Lean Six Sigma or comparable process improvement exposure
• Prior experience in a federal or otherwise audited environment

EDUCATION AND EXPERIENCE

• [4 8] years of relevant IT experience and a bachelor's degree, or equivalent combination of education and experience
• [2]+ years of direct Configuration Management or CMDB experience