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SAIC

Job Details

Skills

Collaboration
Release Management
Laptop
Data Migration
Migration
Legacy Systems
Accountability
Inventory
Web Browsers
Inventory Management
Attention To Detail
Organizational Skills
Communication
Provisioning
Cloud Computing
Management
Master Data Management
Mobile Device Management
Asset Management
Database
ITIL
Standard Operating Procedure
Computer Hardware
Technical Support
Help Desk
IMAC
Information Technology
Systems Engineering
FOCUS

Collaboration
Release Management
Laptop
Data Migration
Migration
Legacy Systems
Accountability
Inventory
Web Browsers
Inventory Management
Attention To Detail
Organizational Skills
Communication
Provisioning
Cloud Computing
Management
Master Data Management
Mobile Device Management
Asset Management
Database
ITIL
Standard Operating Procedure
Computer Hardware
Technical Support
Help Desk
IMAC
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2613687

Location: Washington, DC, US

Date Posted: 2026-06-15

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

?We are seeking a detail-oriented Hardware Refresh Technician to manage the end-to-end lifecycle of upgrading and replacing hardware systems. In this role, you will collaborate across various departments to schedule deployments, minimize operational downtime, and maintain strict asset accountability. You will configure new devices, perform secure data migrations, and resolve technical issues during transitions, ensuring users possess reliable technology needed for day-to-day operations. This role has a projected start date of 9/1/26.

Key Responsibilities

Deployment Management: Coordinate deployment schedules across departments to guarantee minimal disruption to daily operations.
Device Configuration: Configure, image, and test new laptops, desktops, according to the organization protocols.
Data Migration: Execute secure data and profile migrations from legacy systems to replacement hardware.
Asset Accountability: Maintain precise, up-to-date tracking of IT inventory using centralized asset management tools.
Technical Support: Troubleshoot and resolve hardware, software, or connectivity issues that arise during deployment.
Stakeholder/User Communication: Serve as a primary point of contact as well as perform technical trainings to non-technical end-users.

Qualifications

Required:

Project Experience: Proven experience supporting large-scale IT hardware refresh or lifecycle deployment initiatives.
Education: Bachelors degree; with 4 years of specialized experience a degree is not required.
Technical Knowledge: Deep understanding of enterprise device imaging/provisioning, software deployments, asset management databases, and ITIL-based ticketing systems. In addition, a deep understanding of computer hardware components, specifications, configuration protocols within cloud ecosystem.
Troubleshooting Skills: Demonstrated ability to diagnose and resolve sync errors during user profile transfers (e.g., OneDrive) and recovering missing files or browser certificates.
Asset Tracking: Familiarity with inventory management processes and tracking tools for corporate or government IT assets.
Core Competencies: Exceptional attention to detail, strong organizational skills, and the ability to manage multiple deployment tasks simultaneously.
Communication: Strong verbal and written communication skills to interface professionally with agency personnel.

Preferred:

Software Tools: Prior exposure to enterprise device imaging/provisioning and software deployments via cloud-based tools, Unified Endpoint Management (UEM) or MDM solutions as well as experience with asset management databases, and ITIL-based ticketing systems.
Process Familiarity: Experience following strict standard operating procedures (SOPs) for secure hardware deployment.
Background Foundation: Background in enterprise technical support, help desk or IMAC environment .

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2613687
Posted 30+ days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Hardware Refresh Technician

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