Hardware Support Technician in Rockville, MD
Position would be full time fully onsite at one of our Rockville office’s from 8:30-5PM. Looking to fill as soon as possible. Thanks
we know that with the right people onboard, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future. currently seeks a Hardware Support Technician to join our team in Rockville, MD.
Position’s General Duties and Task:
The Hardware Support Technician will provide technical support for an extremely diverse biomedical research institute consisting of over 4,000 users in a Windows/Macintosh/Linux environment. This is a challenging job with state-of-the-art equipment. We are looking for people with the desire to experience a diverse fast paced environment. The candidate should have strong communication skills and the ability to work with demanding users.
Essential Duties:
- Device imaging of Windows and Macintosh baseline workstation environments.
- Hardware and software installations both local and remote.
- Mobile device setup and configuration.
- Various computer peripheral delivery and setup.
- Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.
- Escalates tickets appropriately.
Required Skills:
- 6 months to 2 years exp. with Windows
- 6 months to 2 years exp. with Macintosh operating systems
- 6 months to 2 years exp. with Network and re-imaging workstations
- 6 months to 2 years exp. supporting a small/medium size fast paced environment.
- CompTIA A+, and CompTIA N+ a plus
Physical Requirements and Work Environment:
- Must be able to lift and carry at least 50 lbs.
- Must be able to walk for long distances.
- Must be able to sit at a computer for long periods of time.
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