This is an exciting opportunity for a customer focused, results-oriented account management professional who enjoys winning business with new and established customers and delivering tailored solutions to drive long-term retention. With the support of our in-house technical specialists, marketing and customer service teams, you'll have the autonomy to make a real impact while growing our brand across all markets.
Responsibilities
- Account Growth & Revenue: Identify upselling and cross-sell opportunities, develop and implement sales plans to drive profitability for assigned portfolio aligned with business goals, market trends and competitive insights.
- Customer Relationship Management: Build and maintain strong customer partnerships, negotiate commercial agreements, and address customer needs to ensure satisfaction and retention. Develop reports that monitor account performance and implement strategies to increase customer value.
- Customer Success & Service: Coordinate with field technicians and operations leadership to ensure alignment of project requirements and customer expectations. Provide expert guidance to customers on products, installation processes, and service requirements. Support customer business reviews and provide compelling data and reports for presentations.
- Sales Performance & Market Analysis: Monitor sales results, analyze performance data and market trends, and develop strategies to achieve targets. Monitor market activity, competitor offerings and customer requirements to identify opportunities for continued growth.
- CRM Management & Analysis: Manage and maintain the company’s CRM platform, ensuring accurate customer data, tracking interactions, and supporting sales, customer service and dealer support teams in using CRM tools effectively and optimizing CRM workflows.
- Industry Engagement: Represent the company at trade shows, conferences, and industry events while promoting innovative solutions that support sales success.
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