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Desktop Support Analyst- H

Harris

Maine • Today

Full-time

USD 25.00 per hour

Desktop Support Engineer

Vaco by Highspring

Remote • 29d ago

Easy Apply

Contract

$30

Desktop Support Technician / Onsite in Scottsdale

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$25 - $29

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

Desktop Support Technician I

NCI Information Systems, Inc.

Remote • Yesterday

Full-time

Desktop Support Technician I (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Yesterday

Full-time

Desktop Support Technician II (Virtual Service Tech)

NCI Information Systems, Inc.

Remote • Yesterday

Full-time

IT Infrastructure Consultant - Virtual Desktop and Application Delivery

WEC Energy Group

Remote or Pewaukee, Wisconsin • Today

Full-time

USD 68,436.68 per year

Virtual Desktop Infrastructure (VDI) Architect (17632)

Baer

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Software Engineer, Desktop, Artificial Intelligence (AI) Required, Work From Home - G

Next Step Systems

Remote • Yesterday

Easy Apply

Full-time

$150,000 - $170,000

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Desktop Services Technician I

Kforce Technology Staffing

Remote or Orlando, Florida • Today

Contract

$27 - $27 hourly

Desktop Technician

Kforce Technology Staffing

Remote or Phoenix, Arizona • Today

Contract

$17 - $21 hourly

Desktop Engineer Mac & Ubuntu

Xoriant Corporation

Remote • 10d ago

Easy Apply

Contract

$60 - $70

Principal Virtual Desktop Infrastructure Architect

MSITEK LLC

Remote • 2d ago

Easy Apply

Contract, Third Party

Depends on Experience

Principal Software Engineer - Desktop and Mobile Applications - Roon

Harman International

Remote or California • Today

Full-time

USD 134,250.00 - 196,900.00 per year

Job Details

Skills

Information Technology
Managed Services
Business Operations
Laptop
Computer Hardware
Network
Documentation
Intranet
Remote Support
Microsoft Windows
Operating Systems
Microsoft Exchange
Microsoft Office
Citrix
Firewall
Virtual Private Network
Microsoft SQL Server
Microsoft IIS
Analytical Skill
Problem Solving
Conflict Resolution
Customer Focus
Communication
Management
Business Analysis
Business Analytics
Science
Training
Onboarding
Altera
Health Care
Innovation

Information Technology
Managed Services
Business Operations
Laptop
Computer Hardware
Network
Documentation
Intranet
Remote Support
Microsoft Windows
Operating Systems
Microsoft Exchange
Microsoft Office
Citrix
Firewall
Virtual Private Network
Microsoft SQL Server
Microsoft IIS
Analytical Skill
Problem Solving
Conflict Resolution
Customer Focus
Communication
Management
Business Analysis
Business Analytics
Science
Training
Onboarding
Altera
Health Care
Innovation

Summary

Job Title: Desktop Support Analyst

Location: York Hospital, York, Maine (On-site)
Department: Information Technology

Overview

The Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations.

Key Responsibilities

Identify and resolve desktop and laptop hardware problems.
Perform initial network troubleshooting and determine the appropriate escalation path.
Proactively resolve virus issues and implement preventative initiatives.
Assist in new system deployments, including loading appropriate software as needed.
Manage and resolve incidents escalated from first-line support.
Create and maintain support documentation for customer and departmental use.
Provide suggestions and information on projects to improve departmental services.
Assist in the development of web pages for the Intranet and third-party applications.
Maintain web support resources, including hints, tips, and FAQs.

Qualifications

Experience

4-6 years of experience in a desktop support environment is preferred.
Practical understanding and proficiency with the following technologies:
- MS Windows Operating Systems
- MS Exchange
- MS Office Suite
- Citrix
- Firewall/VPN Configuration
- MS SQL Server
- MS IIS
Strong analytical and problem-solving skills with a logical, systematic approach.
Excellent customer focus with the ability to anticipate user needs.
Strong verbal and written communication skills.
Demonstrated ability to work effectively under pressure and manage deadlines.

Education

A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred.

Working Arrangements

On-Call rotation to support 24/7 operations required.

Travel

May require local travel and other travel for business needs.
This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy

Why Altera?

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.

Compensation:

Hourly rate $ 25.00

The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: harrisme
Position Id: b033383cdb92e70c8a1e39039e5346e
Posted 2 days ago

Fitment

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Job Details

Skills

Information Technology
Managed Services
Business Operations
Laptop
Computer Hardware
Network
Documentation
Intranet
Remote Support
Microsoft Windows
Operating Systems
Microsoft Exchange
Microsoft Office
Citrix
Firewall
Virtual Private Network
Microsoft SQL Server
Microsoft IIS
Analytical Skill
Problem Solving
Conflict Resolution
Customer Focus
Communication
Management
Business Analysis
Business Analytics
Science
Training
Onboarding
Altera
Health Care
Innovation

Information Technology
Managed Services
Business Operations
Laptop
Computer Hardware
Network
Documentation
Intranet
Remote Support
Microsoft Windows
Operating Systems
Microsoft Exchange
Microsoft Office
Citrix
Firewall
Virtual Private Network
Microsoft SQL Server
Microsoft IIS
Analytical Skill
Problem Solving
Conflict Resolution
Customer Focus
Communication
Management
Business Analysis
Business Analytics
Science
Training
Onboarding
Altera
Health Care
Innovation

Summary

Identify and resolve desktop and laptop hardware problems.
Perform initial network troubleshooting and determine the appropriate escalation path.
Proactively resolve virus issues and implement preventative initiatives.
Assist in new system deployments, including loading appropriate software as needed.
Manage and resolve incidents escalated from first-line support.
Create and maintain support documentation for customer and departmental use.
Provide suggestions and information on projects to improve departmental services.
Assist in the development of web pages for the Intranet and third-party applications.
Maintain web support resources, including hints, tips, and FAQs.

Qualifications

Experience

4-6 years of experience in a desktop support environment is preferred.
Practical understanding and proficiency with the following technologies:
- MS Windows Operating Systems
- MS Exchange
- MS Office Suite
- Citrix
- Firewall/VPN Configuration
- MS SQL Server
- MS IIS
Strong analytical and problem-solving skills with a logical, systematic approach.
Excellent customer focus with the ability to anticipate user needs.
Strong verbal and written communication skills.
Demonstrated ability to work effectively under pressure and manage deadlines.

Education

A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred.

Working Arrangements

On-Call rotation to support 24/7 operations required.

Travel

May require local travel and other travel for business needs.
This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy

Dice Id: harrisme
Position Id: b033383cdb92e70c8a1e39039e5346e
Posted 2 days ago

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk/Desktop Support Analyst

Lewiston, Maine

•

Today

Easy Apply

Contract

USD 25.00 - 27.50 per hour

Field Services / Desktop

Londonderry, New Hampshire

•

16d ago

Easy Apply

Contract

Depends on Experience

IT Onsite Support

Boston, Massachusetts

•

Today

Full-time

USD 23.00 - 25.00 per hour

Intern - IT & Facilities Support

Boston, Massachusetts

•

Today

Full-time