Apply Now

Desktop Support Analyst- H

York, ME, US • Posted 2 days ago • Updated 6 hours ago

Full Time

On-site

USD 25.00 per hour

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Information Technology
Managed Services
Business Operations
Laptop
Computer Hardware
Network
Documentation
Intranet
Remote Support
Microsoft Windows
Operating Systems
Microsoft Exchange
Microsoft Office
Citrix
Firewall
Virtual Private Network
Microsoft SQL Server
Microsoft IIS
Analytical Skill
Problem Solving
Conflict Resolution
Customer Focus
Communication
Management
Business Analysis
Business Analytics
Science
Training
Onboarding
Altera
Health Care
Innovation

Information Technology
Managed Services
Business Operations
Laptop
Computer Hardware
Network
Documentation
Intranet
Remote Support
Microsoft Windows
Operating Systems
Microsoft Exchange
Microsoft Office
Citrix
Firewall
Virtual Private Network
Microsoft SQL Server
Microsoft IIS
Analytical Skill
Problem Solving
Conflict Resolution
Customer Focus
Communication
Management
Business Analysis
Business Analytics
Science
Training
Onboarding
Altera
Health Care
Innovation

Summary

Job Title: Desktop Support Analyst

Location: York Hospital, York, Maine (On-site)
Department: Information Technology

Overview

The Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations.

Key Responsibilities

Identify and resolve desktop and laptop hardware problems.
Perform initial network troubleshooting and determine the appropriate escalation path.
Proactively resolve virus issues and implement preventative initiatives.
Assist in new system deployments, including loading appropriate software as needed.
Manage and resolve incidents escalated from first-line support.
Create and maintain support documentation for customer and departmental use.
Provide suggestions and information on projects to improve departmental services.
Assist in the development of web pages for the Intranet and third-party applications.
Maintain web support resources, including hints, tips, and FAQs.

Qualifications

Experience

4-6 years of experience in a desktop support environment is preferred.
Practical understanding and proficiency with the following technologies:
- MS Windows Operating Systems
- MS Exchange
- MS Office Suite
- Citrix
- Firewall/VPN Configuration
- MS SQL Server
- MS IIS
Strong analytical and problem-solving skills with a logical, systematic approach.
Excellent customer focus with the ability to anticipate user needs.
Strong verbal and written communication skills.
Demonstrated ability to work effectively under pressure and manage deadlines.

Education

A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred.

Working Arrangements

On-Call rotation to support 24/7 operations required.

Travel

May require local travel and other travel for business needs.
This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy

Why Altera?

At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.

Compensation:

Hourly rate $ 25.00

The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: harrisme
Position Id: b033383cdb92e70c8a1e39039e5346e
Posted 2 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk/Desktop Support Analyst

Lewiston, Maine

•

Today

Description We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in Lewiston, Maine within the printing and publishing industry. This Long-term Contract opportunity is well suited for an early-career IT specialist who enjoys hands-on desktop support, device preparation, and assisting users in a fast-paced office environment. The role focuses on delivering reliable day-to-day IT service, resolving routine technical issues, and ensuring workstations and relate

Easy Apply

Contract

USD 25.00 - 27.50 per hour

Field Services / Desktop

Londonderry, New Hampshire

•

16d ago

What are the top 3 skills required for this role? 1. Desktop support 2. Endpoint management platforms to deploy software packages 3. Desktop Patching Job Description/ Responsibilities -Deliver advanced desktop support for on site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction -Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration co

Easy Apply

Contract

Depends on Experience

IT Onsite Support

Boston, Massachusetts

•

Today

Recruiting contact Contact us directly if you have any questions about this open job position Contact us Your skills Minimum of 2-3 years of experience in desktop IT supportKnowledge of TCP/IP and basic networking conceptsExcellent communication and customer service skillsAbility to work independently and as part of a teamValid driver's license and willingness to travel between client sitesTechnical certifications such as A+ or Network+ are preferredFamiliarity with Windows OS, Mac OS, and comm

Full-time

USD 23.00 - 25.00 per hour

Intern - IT & Facilities Support

Boston, Massachusetts

•

Today

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! About Quantiphi: Quantiphi is an award-winning, AI-First digital engineering and con

Full-time

Search all similar jobs

More jobs at Harris in York, ME