Technical / Deskside Support IV Austin, TX (Onsite)
Contract Role | 8+ Years of Experience Required
We are supporting our client in identifying a highly skilled Technical / Deskside Support IV professional for their Austin, TX location. This is a 100% onsite role, Monday Friday, supporting a dynamic and collaborative office environment.
Position Details
Job Title: Technical / Deskside Support IV
Location: Austin, TX (6200 Bridge Point Pkwy)
Schedule: Onsite, Monday Friday | 8:00 AM 5:00 PM CST
Contract Type: Contractor role with possible extension (no conversion planned)
Interviews: 2 rounds via MS Teams
About the Role
This position supports the Client Services Department, handling escalated end-user technical issues for both U.S. and international teams. You ll be the primary onsite technician, providing hands-on support for desktops, laptops, Macs, mobile devices, printers, conferencing tools, and approved enterprise applications.
You will work closely with a seasoned technician during the initial training period, then operate independently day-to-day. The culture in the Austin office is highly collaborative, so strong interpersonal skills are essential.
Key Responsibilities
- Provide deskside break/fix support for Windows, Mac, Dell, and Apple devices
- Resolve escalated tickets from helpdesk, walk-ups, phone calls, or ticketing system
- Install, maintain, troubleshoot, and test PCs, laptops, servers, networks, and peripherals
- Perform IMACs (Installs, Moves, Adds, Changes)
- Support O365, SharePoint, OneDrive, WebEx, MS Teams Rooms, and approved 3rd-party tools
- Diagnose networking issues and provide basic network troubleshooting
- Review and interpret Azure logs; navigate InTune and JAMF
- Follow internal procedures for service delivery, documentation, and customer communication
- Maintain professionalism and customer satisfaction throughout all interactions
Required Skills & Experience
- 8+ years of Technical Support / Deskside Support experience
- Strong proficiency with Windows 10 & 11, macOS, Apple devices, and Dell hardware
- Experience with InTune, Jamf, and basic Azure log navigation
- Familiarity with Office 365, SharePoint, OneDrive, WebEx
- Proficient in basic network troubleshooting
- Comfortable supporting Audio/Visual setups and MS Teams Rooms
- Ability to test and certify PCs, networks, servers, and peripherals
- Strong communication, customer service, and soft skills
- Ability to work independently as the onsite technician
Preferred Certifications:
Dell, HP, IBM, Cisco, CompTIA, Network+, MCP, MCDST, MCSE
Ideal Candidate Profile
We are seeking someone who brings:
Excellent people skills and a friendly, outgoing demeanor
Confidence in navigating a fast-paced, highly interactive office setup
Ability to manage tasks independently and remain flexible
Strong problem-solving and analytical skills
Professionalism, attention to detail, and a customer-first mindset
What you didn t know about us:
- Competitive salary
- Health, Dental and Vision Benefits
- Short/Long Term Disability and Critical Care/Illness Protection
- Life Insurance and Retirement Plans
- Employee Assistance Program
- With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on quality over quantity and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
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