EPICOR ERP ADMIN

1) 3-5 years of Epicor Experience (tier 2 or 2.5 level troubleshooting)

2) Experience troubleshooting, configuring, and/or customizing Epicor modules (Production, Purchasing, Sales, SCM)

3) Liaison between Client and Epicor

Description:

Serve as the key liaison between end users and technical teams, providing Tier 1 2 application and infrastructure support, troubleshooting Epicor ERP issues, configuring processes, and delivering training/documentation.

Experience troubleshooting, configuring, and/or customizing Epicor modules (Production, Purchasing, Sales, SCM)

Hosted solution so we will not be doing any infra work

Some integrations that may need troubleshooting but appears low volume at this point (Biztrack)

Primarily used in Canada in these first waves for 2026

Epicore will provide support through their ticketing system

Custom report building may be required

Support 2 major upgrades per year

Epicor financial full SAAS solution with upgrades provided by vendor

Will be using Epicor Ecommerce Epicor will provide primary support but some eCommerce tickets may flow in

Approx 345 users of Epicor

Service Desk will take Level 1 calls and possibly some Level 1.5-2 calls