Required Qualifications:
10+ years of experience serving as a Scrum Master in Agile software development environments.
Proven experience supporting complex, enterprise-level financial or debt management software solutions.
Advanced knowledge of Scrum, Kanban, and Scaled Agile methodologies (SAFe, Nexus, LeSS, or similar).
Strong understanding of software development life cycles (SDLC), secure application development lifecycle (SADLC), and modern DevOps practices.
Demonstrated ability to guide teams in implementing Agile best practices, continuous improvement, and delivery forecasting.
Experience facilitating Agile ceremonies including Sprint Planning, Daily Scrum, Refinement, Sprint Reviews, and Retrospectives.
Strong ability to remove impediments, negotiate dependencies, and collaborate across cross-functional teams (engineering, QA, product, architecture, compliance, and operations).
Hands-on experience using Agile lifecycle management tools (Azure DevOps, Jira, Rally, VersionOne, etc.).
Proven ability to coach Product Owners in backlog refinement, story decomposition, estimation, and value prioritization.
Experience supporting teams working with integration-heavy, API-driven, or data-centric systems.
Strong understanding of regulatory, privacy, and security considerations in financial services software (e.g., PCI, SOC, FFIEC, CFPB-related requirements).
Excellent communication, facilitation, conflict resolution, and stakeholder management skills.
Ability to lead multiple Agile teams or a large, scaled program context.
Experience working in fast-paced, cloud-first environments (Azure, AWS, or Google Cloud Platform).
Preferred Qualifications:
SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), CSM, PSM I/II, ICP-ACC, or equivalent certification.
Experience working with debt collection/servicing systems, payment processing workflows, or financial case management platforms.
Understanding of user-centered design, accessibility standards, and customer journey mapping.
Experience supporting Quality Assurance processes including regression, user acceptance testing (UAT), and post-deployment validation.
Ability to facilitate technical discussions, backlog elaboration sessions, and dependency alignment across multiple teams.
Experience contributing to or establishing Centers of Excellence (Agile CoE) or process governance programs.
Key Competencies:
Strong servant leadership mindset with a focus on empowering teams.
Exceptional analytical, organizational, and problem-solving skills.
Ability to drive transparency, predictability, and continuous delivery.
Comfortable facilitating executive-level reporting, burn-up metrics, dashboards, and KPI updates.
Ability to maintain a positive, motivating influence within high-pressure or sensitive delivery timelines.
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