Who We Are Having surpassed $300M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!
About the Role We are looking for a Technical Writer to temporarily help create and enhance our documentation within the Customer Advisory Services team at AuditBoard. The ideal candidate will have a passion for technology and a proven track record of creating clear, concise, and engaging technical documentation.
As a temporary Technical Writer, you will be supporting large initiatives within the AuditBoard Help Center to develop content for our latest products. You will play a critical role in ensuring our users can easily find the information they need to succeed with our products. You will be responsible for creating, organizing, and maintaining user-friendly documentation that addresses common customer questions, guides users through product features, and provides solutions to potential issues. Your work will directly impact customer satisfaction and product adoption.
Key Responsibilities Work closely to collaborate with subject matter experts and stakeholders to develop, write, and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs.
Learn complex concepts, and communicate the information in a way that is engaging and easily understood for a variety of audiences, including end users, developers, and system administrators.
Organize and structure Help Center content to ensure it is easily navigable and searchable, enhancing the overall user experience.
Ensure all documentation aligns with the company's brand voice and tone, maintaining consistency across all customer-facing materials.
Manage multiple documentation projects simultaneously, ensuring timely delivery and adherence to deadlines.
Attributes for a Successful Candidate 5+ years of technical writing experience in a SaaS environment
Self-starter with the ability to understand and then execute independently, while navigating ambiguity confidently to make informed decisions with limited information
Strong written and verbal communications and experience working with content in multiple mediums
Strong experience owning an end-to-end documentation creation process
Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
Ability to manage stakeholder expectations against competing priorities and timelines
A positive attitude and collaborative team mate willing to jump in and tackle new challenges
Experience creating infographics to more clearly communicate workflow processes and abstract topics
Experience working with Zendesk preferred
Our Company Values - Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
- Win, together: Drive to be the best while supporting each other's success
- Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
- Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
- Constant innovation: Challenge the status quo and drive improvements
Perks* - Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location
Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.
We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
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