Senior Support Engineer

TEKsystems current has an experienced Support Engineer opportunity with one of our growing clients in Downtown Minneapolis, MN. This person will be providing a variety of support both in person at their Downtown Minneapolis office and remotely for their remaining offices. Ideally looking for someone that fits the top skills below, but open to all skillsets. This position is a direct placement/full-time opportunity directly with our client so looking for someone looking for a long term opportunity. This position could move quickly so feel free to apply to learn more.
Description
As a Service Support Engineer, you are a trusted technical partner and frontline problem-solver, providing high-quality IT support across all company applications, operating systems, and hardware. Your expertise in user support, troubleshooting, and service management enables you to resolve issues efficiently and ensure seamless day-to-day operations for employees at every level. Whether assisting users in person, over the phone, or remotely, you deliver a consistent, reliable support experience that strengthens productivity and minimizes downtime.
In this role, you will be based in the Minneapolis office and serve as a key support resource for all company locations. You will focus primarily on general IT service desk functions-responding to incidents and requests, maintaining system readiness, and helping drive operational excellence across our global environment. Through strong technical knowledge, clear communication, and a commitment to service quality, you help ensure our technology ecosystem remains stable, secure, and responsive to business needs.
Top Skills Details
- 6+ years of experience with the Install, configuration, and support of hardware
o Microsoft laptops, tables, Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, Mobile devices, LCD projectors, Bloomberg Terminals, Wireless cards, MS Teams Phones, Audio-Video Conference units, and other computer and network peripherals
- Experience with the Installation and configuration of operating systems and application software.
o Windows OS, Microsoft Office Suite, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, MS AVD (Azure Virtual Desktop), Netskope, Adobe products, and various financial information software
- Strong customer service skills (Most important to the manager), detail-oriented, analytical mindset - ability to work in changing environments and must be adaptable.
o They will be supporting investment bankers, and the C suite a lot of the time, so this individual needs to bring that white gloves service mindset.
Additional Skills & Qualifications
- Install, configure, and support hardware including Microsoft laptops, tables, Dell workstations, Lenovo laptops, HP and Canon printers, networked copiers, Mobile devices (including but not limited to iOS and Android), LCD projectors, Bloomberg Terminals, Wireless cards (WWAN & Wi-Fi), MS Teams Phones, Audio-Video Conference units, and other computer and network peripherals.
- Install and configure operating systems and application software including standard company software such as Windows OS, Microsoft Office Suite, Microsoft Outlook in the Exchange Hosted environment (O365), MS Teams, MS AVD (Azure Virtual Desktop), Netskope, Adobe products, and various financial information software, as well as special non-standard applications and custom applications explicitly created for the company.
Provide general user support on all installed company applications, operating systems, and hardware, both in person and over the phone, particularly in the Minneapolis/US regions and Global offices.
- Manage IT resources, including workstations, laptops, projectors, and their inventory.
- Carry out Windows OS and Windows Servers network administration, including creating and administering user accounts; and creating, administering, and troubleshooting network print devices, including network-attached multi-function printers (MFPs).
- Understand the function, configuration, and administration of Microsoft Windows Servers, including their peripheral devices such as backup systems, print queues, and data shares.
- Provide support for VM infrastructure using vSphere and NetApp.
- Maintain the local area network for the Minneapolis office, including Cisco, Dell, Netskope, storage appliance(s), APC/UPS & other equipment used in the ongoing network operations.
- Monitor & troubleshoot the wide-area network connection between the company offices. Work with Internet Service Providers and other vendors to maintain the data communication lines.
Job Type & Location
This is a Permanent position based out of Minneapolis, MN.
Pay and Benefits
The pay range for this position is $80000.00 - $100000.00/yr.
- Houlihan Lokey provides medical coverage, as well as dental and vision plans. - Houlihan Lokey also provides Flexible Spending Accounts for qualifying out-of-pocket expenses, and a Health Savings Account may be available for eligible employees. - Houlihan Lokey provides eligible employees with Basic Life and Accidental Death & Disability benefits. - Long-Term Disability (LTD) coverage is provided to eligible employees. - 401(K) PLAN - Pre-tax and Roth 401(k) options are available for eligible employees. - Exempt employees are provided with discretionary PTO to provide flexibility with taking time off from work. Non-exempt (hourly) employees accrue PTO per pay period up to a maximum annual allotment. - Employees may be eligible for a discretionary bonus comprised of cash and/or equity compensation. - EMPLOYEE ASSISTANCE PROGRAM: Provides free support related to emotional, mental, and physical health. - FINANCIAL PLANNING SERVICES: Helps employees reach personal financial, investment, and retirement goals. - MEDICARE ADVISORY SERVICES: Support for employees in navigating Medicare coverage as they approach age 65 or consider retirement. - BACKUP CHILDCARE: Provides all eligible employees with up to 10 days of back-up childcare per year. - FAMILY FORMING SUPPORT: Provides employees and their partners with family building, pregnancy, parenting, and menopause support, including up to $10,000 annually for eligible expenses related to fertility preservation, IVF, IUI, adoption, and surrogacy. - HEALTHCARE SUPPORT SERVICES: Provides guidance, logistical coordination, and clinical resources for employees with serious and complex health conditions.
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position is anticipated to close on Jan 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.