Oracle Cloud ERP L1 Support Analysts (Finance & SCM) - Apolis - Minneapolis, MN, US | Dice.com

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Oracle Cloud ERP L1 Support Analysts (Finance & SCM)

Minneapolis, MN, US • Posted 4 hours ago • Updated 19 minutes ago

Full Time

On-site

BASED ON EXPERIENCE

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Apolis

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Job Details

Skills

ORACLE
CLOUD
FUSION
FINANCE
SCM
SUPPORT
REST
SOAP
INTEGRATION
SQL
SERVICENOW
JIRA

Summary

Role: Oracle Cloud ERP L1 Support Analysts (Finance & SCM)
Location: Minneapolis, MN, USA, 55402 (5 Days Onsite)
Duration: 12+ months

Only W2

We have 2 Opening
Primary Skill Required for the Role: Oracle Cloud Finance
Level Required for Primary Skill: Intermediate (3-5 years experience)

L1 Support Analyst Oracle Cloud ERP Finance and SCM First level technical and functional support for local business users of Oracle Cloud ERP.
Triage incidents, perform basic fixes and workarounds, manage user requests, and escalate complex issues to the centralised L2 team.
Serve as the primary point of contact for local end users (incident intake via phone/email/ITSM).
Triage and resolve level 1 incidents and service requests. Reproduce issues, collect logs/screenshots/config details, and perform initial troubleshooting for integration-related failures.
Apply documented workarounds and standard operating procedures; update knowledge base with local-specific notes.
Coordinate timely escalations to centralised L2 for complex functional, technical or integration issues.
Track incident status, communicate updates to stakeholders, and close tickets in ITSM with appropriate notes.
Assist with user onboarding, role provisioning requests and basic training for new/changed features.
Participate in regular calls with central L2 and share trends/recurring issues for continuous improvement.

Required technical skills & experience

Hands on experience supporting Oracle Cloud ERP (Financials/FSCM/HCM - specify modules used locally).
understanding of integrations (REST/SOAP APIs, flat files, Oracle Integration Cloud or middleware used).
Ability to read logs and capture error payloads; familiar with error codes and how to gather diagnostic artefacts.
Familiarity with SQL for simple queries and data checks (or ability to work with DB/BI team). Experience with ITSM tools (ServiceNow/Jira/Remedy) and standard incident management workflows.
Knowledge of role based access control and user provisioning processes in Oracle Cloud.
ITIL Foundation preferred;
Oracle Cloud certifications or vendor training a plus.
Soft skills & behaviours Strong customer service orientation; clear, calm communicator with business users.
Good problem solving

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10106862
Position Id: 25-13099
Posted 4 hours ago

Company Info

About Apolis

Founded 1996, RJT Compuquest, Inc. is an ERP and IT consulting services provider focused on providing innovative and successful business solutions. We are capable of working across all technology platforms, operating systems and infrastructures. RJT has experience in performing implementations, technical and functional upgrades, optimization projects, and full service staffing.

RJT consultants have real world experience across a broad spectrum of industries and can apply that knowledge to best face your business needs. Our recruiting process selects only the most highly qualified individuals for your project. If we cannot find the best consultant for your project, then we have a large pool of third-party consultants that we recruit from to ensure your business needs are met.

Our consultants have up to twenty years of business experience and an average of more than six years of IT and ERP experience. This means that the project team not only understands how systems work, they also understand how the technology impacts the business processes of organizations. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. The RJT team is committed to this goal.

When you leverage our exceptional recruiting and management capabilities and unparalleled client service skills, you take the most important step toward accomplishing your business goals. As a trusted advisor to companies of all sizes, we make it our business to become a specialized, physical extension of your team. We listen to your goals, assess your needs, and then take the steps necessary to achieve your objectives. Built on long-term, trusted client and employee relationships, RJT strives to consistently and efficiently plan, execute and deliver high quality services and results.

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Apolis

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Summary

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About Apolis

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