Ux Researcher

Description
About the Team: This UX Researcher will join the team as the 5th researcher, within a broader 13-person UX Research organization. The team sits within the Design organization and rolls up to the Digital Product team, partnering closely with designers, product managers, and development teams.
The UX Research team supports a wide range of client-facing and internal digital systems, including:
- Client web and mobile applications
- Claims, underwriting, and servicing platforms
- Home office and internal operational tools
The team is primarily based in Milwaukee and New York, with minimal fully remote presence. Face-to-face collaboration is highly valued.
Role Overview:
This is a hands-on, research-intensive UX Research role with a strong emphasis on usability studies and end-to-end research execution. The researcher will be deeply embedded with product and design teams and is expected to independently lead research while collaborating closely with stakeholders.
Key Responsibilities:
1. UX Research & Collaboration
2. Partner with product, design, and development teams to raise awareness of user needs, pain points, and behaviors
3. Serve as a trusted source of user knowledge and advocacy across the organization
4. Work closely with stakeholders and product owners to understand research needs and recommend appropriate methodologies
5. Identify unmet research opportunities that add value and execute them efficiently
6. Support major initiatives including:
- New internal claims platform
- Client website and mobile experiences
- Purchasing and application workflows
7. Operate as a highly collaborative team member, regularly working alongside other researchers
Research Execution:
1. Fully own UX research projects end to end, including:
- Research planning and kickoff
- Fielding studies, interviews, and usability sessions
- Data analysis and synthesis
- Communicating insights and recommendations
2. Conduct both qualitative and quantitative research, with a heavy focus on usability testing
3. Apply research findings to support the full development lifecycle, from discovery through delivery
4. Develop UX research artifacts such as:
- Research proposals
- Moderator guides
- Research summaries and insight reports
5. Clearly and compellingly synthesize findings into actionable insights for stakeholders
6. Recruit and maintain targeted internal and external research participant panels
Research Methods & Tools
1. Research Methods: Qualitative and quantitative UX research methods, including:
- Usability testing (primary focus)
- Contextual inquiry
- Interviews and focus groups
- Surveys and open-ended research
- Competitive benchmarking
- Metrics and statistical analysis
Tools & Platforms:
UX research platforms (experience helpful but not required):
- UserZoom - they use this
- UserTesting.com - they use this
- OptimalSort
Survey tools:
- Qualtrics
- SurveyMonkey or equivalent platforms
Collaboration & productivity tools:
- Microsoft Office (PowerPoint, Outlook, SharePoint, OneNote) - they use this a lot!
- Slack (heavily used)
Required Qualifications
- UX Research experience is a must-have
- 2+ years of experience conducting formal UX research
- Proven ability to independently:
* Lead research sessions
* Analyze data
* Write and present research findings
- Strong background in qualitative and quantitative research
- Excellent communication, insight storytelling, and stakeholder consulting skills
- Comfortable working in a fast-paced, team-oriented environment
Job Type & Location
This is a Contract position based out of Milwaukee, WI.
Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Milwaukee,WI.
Application Deadline
This position is anticipated to close on Jan 30, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.