Job Title: Product Owner with PEGA Smart Dispute Experience
Location: Remote (Charlotte, NC)
Experience: 10+years Must
Job Overview
We are seeking an experienced PEGA Smart Dispute Product Owner with 10+ years of experience in requirements gathering, analysis, and backlog creation for financial dispute management solutions. The ideal candidate will have hands-on experience with PEGA Smart Dispute, excellent communication skills, and the ability to work closely with business directors, stakeholders, and technical teams to define and deliver high-quality product requirements.
This role plays a critical part in driving product vision, defining user stories, and ensuring alignment between business needs and technical execution.
Key Responsibilities
Product Ownership & Requirement Gathering
- Lead end-to-end product ownership for PEGA Smart Dispute initiatives.
- Capture, analyze, and refine detailed business and functional requirements for dispute management workflows.
- Collaborate with business directors, SMEs, and stakeholders to understand needs, pain points, and expected outcomes.
- Translate business requirements into well-defined user stories, acceptance criteria, and product documentation.
Backlog Management
- Create, maintain, and prioritize a high-quality product backlog aligned with business goals and project milestones.
- Ensure user stories are clear, estimable, testable, and technically feasible.
- Facilitate grooming/refinement sessions with development teams.
Collaboration & Communication
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