Support Engineer - Live events

Title: Support Engineer Live Events
Start Date: ASAP
Duration: 12 months
Location: Culver City, CA
Pay: $50/hr. W2
Work Hours: Hours: This role follows a four-day, 10-hour shift model.
Schedule: You should typically expect to work Thursday through Sunday, including early mornings, late nights, and weekends to align with live race coverage.

The Live Stream Engineering team is seeking a dedicated contractor to provide critical onsite support for high-profile live sporting events. Based in our Culver City monitoring facility, you will provide real-time troubleshooting and mitigation. This role is essential to ensuring a seamless end-user streaming experience for global audiences across the Client TV app and third-party platforms.

Role Overview & Schedule

This is an onsite position requiring a non-traditional work weeks to align with live sports schedules (e.g., MLS and Formula 1).

• Schedule: 4x10-hour shifts per week
• Availability: Primarily Thursday through Sunday (could change to Wednesday through Saturday), including late nights and weekends based on race and match calendars.

Responsibilities

• Live Event Support: Provide technical support for live streaming sports and high-profile productions.
• Platform & Network Monitoring: Monitor the health of the live event platform, ensuring both inbound and outbound traffic is healthy and optimized for the end-user experience.
• Incident Management: Act as the onsite point of contact for troubleshooting video/audio issues under real-time pressure. Execute escalations and coordinate with partners/vendors.
• Transmission Check-ins: Assist in broadcast transmission check-ins and signal validation for remote productions.
• System Configuration: Work with operations teams to configure routing, intercoms, and broadcast equipment in real-time.
• Documentation: Create and update playbooks, author Root Cause Analysis (RCA) reports, and provide high-level summaries for outage reports.
• Technical Maintenance: Perform broadcast equipment installations, including basic wiring and electrical maintenance within the monitoring facility.

Qualifications

• Experience: 3 5 years of experience in broadcast engineering, live production, or video transport.
• Live Sports Background: Proven track record supporting live sports workflows (e.g., MLS, F1, or similar high-stakes environments).
• Network & Transport Knowledge: Strong understanding of network support, video transport technologies, and live encoding.
• Signaling Protocols: Familiarity with Transport Stream signaling (SCTE-35, SCTE-224/ESNI).
• Production Engineering: Solid grasp of remote production engineering and broadcast hardware.

Soft Skills

• Communication: Ability to provide clear updates during high-pressure incidents.
• Documentation: Strong technical writing skills for incident logging and process improvement.
• Adaptability: Comfortable with a fluid schedule that changes weekly based on the global sports calendar.