Title: IVR Automation Tester with Cyara
Location: Coppell, TX - Hybrid
Contract : 12+ Months
Visa: All Open
Required experience: 5+ Years minimum
Must have: IVR Testing, Cyara, contact centre testing
We are looking for a QA Automation Engineer with strong experience in test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role will focus on building robust automated test suites for voice and digital channels in a contact center environment, ensuring high-quality customer experiences.
Key Responsibilities
Automation Development
Implement reusable components and libraries for API, UI, and telephony testing.
Integrate automation into CI/CD pipelines for continuous testing.
IVR & Contact Center Testing
Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios.
Validate DTMF, speech recognition, transfers, queuing, and failover logic.
Monitor and analyze Cyara Pulse alerts for proactive issue detection.
Quality Assurance
Define test strategies, coverage matrices, and traceability to requirements.
Perform functional, regression, and performance testing across multiple environments.
Document defects, root cause analysis, and provide actionable insights.
Collaboration
Work closely with developers, IVR designers, and routing engineers to ensure testability and quality.
Participate in release readiness reviews and contribute to automation best practices.
Required Qualifications
2 5 years in QA automation with strong proficiency in Node.js.
Solid understanding of REST APIs, JSON, and microservices testing.
Strong debugging and scripting skills.
Preferred Skills
Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse).
Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone).
Exposure to speech recognition testing, synthetic monitoring, and performance testing.
Nice-to-Have
Experience with cloud contact center solutions.
Familiarity with observability tools (Splunk, ELK).
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